Terms and Conditions
BLACK FRIDAY 2025
Viajero Hostels
Below are the Terms and Conditions of the two promotions available during the Black Friday 2025 campaign. Participation in these offers implies full acceptance of the following T&Cs.
1. BLACK WEEK – NON-REFUNDABLE
Description:
Open promotion available to all travelers, offering 25% OFF with no promotional code required.
Conditions:
- Applicable rate:Non-Refundable
- Discount:25% OFF
- Booking dates: from November 28 to December 3, 2025
- Travel dates: from November 28, 2025 to March 26, 2026
- Blackout dates: from December 22, 2025 to January 12, 2026
- Non-refundable: changes or cancellations are not permitted
- Not combinable with other offers, promotions, or discounts
2. BLACKVIAJERO – NON-REFUNDABLE (PROMOCODE)
Description:
Exclusive promotion for our loyal travelers with 30% OFF using a promotional code.
Conditions:
- Applicable rate: Non-Refundable
- Promocode: BlackViajero
- Discount: 30% OFF
- Booking dates: from November 21 to November 27, 2025
- Travel dates: from November 21, 2025 to March 26, 2026
- Blackout dates: from December 22, 2025 to January 12, 2026
- Non-refundable: changes or cancellations are not permitted
- Not combinable with other offers, promotions, or discounts
3. General Conditions
- Valid only for reservations made directly through Viajero Hostels’ official channels.
- Subject to availability at the time of booking.
- Discounts apply to the rate before taxes.
- In case of discrepancies, the information published on the official website prevails.
- Viajero Hostels reserves the right to modify or discontinue these promotions without prior notice.
Viajero GO:
Terms and Conditions Viajero GO
Terms and Conditions
Viajero GO Loyalty Program
1. What is Viajero GO?
Viajero GO is the loyalty program of Viajero Hostels, part of an international network of hostels and experiences that connects travelers around the world.
With a free membership, travelers can access exclusive benefits at Viajero hostels and selected properties within the AKIN network.
2. Program Registration
Travelers can register for the Viajero GO program through the following official link:
https://viajero.akintravel.com/en/login
Registration in the program is free of charge.
By creating an account and accepting these terms and conditions, the user automatically becomes part of the program at the initial Tourist level.
Each member must register with valid personal information and keep their data updated.
3. Program Tier Structure
The Viajero GO program features five progressive tiers that reflect the traveler’s experience within the Viajero hostel network.
The program tiers are:
- Tourist – Initial level granted upon registration
- Backpacker
- Explorer
- Nomad
- Viajero – Highest level of the program
Each tier includes the benefits corresponding to that level as well as the benefits of all previous tiers.
4. Requirements to Reach Each Tier
Program members may advance to a new tier by meeting any of the criteria established for each category.
Tourist
The Tourist level corresponds to the initial program tier and is automatically assigned upon registration in Viajero GO.
Backpacker
The Backpacker level is reached by fulfilling any of the following requirements:
- Accumulate 7 or more nights at Viajero hostels
- Stay in 3 or more different Viajero hostels
Explorer
The Explorer level is reached by fulfilling any of the following requirements:
- Accumulate 15 or more nights at Viajero hostels
- Stay in 6 or more different Viajero hostels
- Complete all Viajero destinations within one of the following countries:
- Mexico
- Peru
Nomad
The Nomad level is reached by fulfilling any of the following requirements:
- Accumulate 20 or more nights at Viajero hostels
- Stay in 10 or more different Viajero hostels
- Complete all Viajero destinations within Colombia
- Obtain the Viajero Tattoo as a special recognition within the Viajero community
Viajero
The Viajero level is reached by fulfilling any of the following requirements:
- Accumulate 30 or more nights at Viajero hostels
- Stay in 12 or more different Viajero hostels
5. Program Progression
Program members advance to a new tier by fulfilling any of the criteria defined for that category.
Tier upgrades occur automatically once any of the established requirements for the corresponding tier are met.
6. Eligible Nights
For the purposes of the program, eligible nights correspond to completed reservations at Viajero hostels.
Nights will be counted under the following conditions:
- They must correspond to completed stays
- They must have been booked through Viajero direct channels, specifically:
- The official Viajero website
- Reservations made directly at the hostel
Reservations made through OTAs or other third-party channels will not be eligible for accumulation within the program.
7. Recognition of Previous Reservations
At the time of registering for the program, Viajero may recognize reservations made during the previous twelve (12) months, even if they were made through OTAs or other distribution channels.
These reservations may be added to the user’s profile provided that they can be verified in Viajero’s reservation management system and that they were made using the same email address used to register for the loyalty program.
This recognition applies only at the time of the initial registration in the program.
8. Visited Hostels
For a hostel to be considered visited, the member must have completed at least one night of reservation at that property.
Cancelled reservations, no-shows, or stays that were not completed will not be eligible for accumulation within the program.
9. Tier Validity
The tier achieved within the Viajero GO program will remain valid for one (1) calendar year from the moment the member reaches that tier.
To maintain their tier within the program, the member must register at least one (1) completed stay at a Viajero hostel during the validity period.
If no activity is recorded during this period, the member’s account will reset to the Tourist level.
10. Program Benefits
Members may access benefits depending on their tier.
The availability of benefits may vary depending on the destination, season, and operational conditions of each hostel.
Discount on Direct Reservations
| Tier | Benefit |
|---|---|
| Tourist | 15% discount |
| Backpacker | 15% discount |
| Explorer | 20% discount |
| Nomad | 20% discount |
| Viajero | 25% discount |
Discounts apply only to reservations made through Viajero direct channels.
They do not apply to reservations made through OTAs or third-party channels and cannot be combined with other promotions or campaigns.
Early Check-in and Late Check-out
Early check-in and late check-out benefits are subject to operational availability and must be requested directly at reception.
| Tier | Benefit |
|---|---|
| Backpacker | Early check-in |
| Explorer | Priority early check-in / late check-out |
| Nomad | Priority early check-in / late check-out |
| Viajero | Early check-in and late check-out |
These benefits are not guaranteed and may not apply during high occupancy periods or special seasons.
Free Towel
Members of the Backpacker, Explorer, Nomad, and Viajero tiers may access towel use free of charge during their stay, subject to destination availability.
This benefit applies only to towel use during the stay and does not imply permanent delivery of the product.
Availability may vary depending on the room type booked and hostel operational policies.
Room Upgrade
Upgrades are subject to availability and are assigned only at check-in.
| Tier | Benefit |
|---|---|
| Explorer | Upgrade within the same category |
| Nomad | Upgrade to a higher category |
| Viajero | Upgrade to a higher category |
Upgrades may be limited during high season or high occupancy periods.
Exclusive Merch
Members of the Viajero tier may receive exclusive program merchandise, subject to availability.
The type of product, design, and availability depend on the destination and available stock.
The value of the product delivered as part of this benefit will not exceed USD $25.
Merch is non-transferable and cannot be exchanged for cash.
Free Breakfast
Members of the Viajero tier may access free breakfast when:
- The reservation lasts at least 3 nights
- The hostel offers breakfast service
11. Application of Benefits
Viajero GO program benefits apply exclusively to the account holder and reservation holder.
Unless expressly stated, benefits:
- Do not automatically extend to other guests included in the reservation
- Are non-transferable
- Cannot be redeemed for cash
The member must be present during the stay to use program benefits.
For reservations including more than one guest, the benefits and activity accumulation within Viajero GO apply only to the member identified as the reservation holder.
If other guests included in the reservation are also members of the program, they may request the registration of their own stay in their account, subject to hostel verification. Once registered, these members may accumulate activity and access benefits according to their membership tier.
12. Referral Program
Viajero GO members may invite other travelers to register in the program through a personal referral link or code.
When a new user registers using that link or code and completes their first stay at a participating hostel within the AKIN network, both the referring member and the new user will receive 100 AKIN points.
Points will be credited once the new user’s stay has been completed, meaning after check-out.
This benefit is subject to the following conditions:
- The new user must register using the member’s referral link or code
- The stay must be valid and completed at a participating AKIN property
- Points will be credited only after the stay is completed
Viajero may invalidate or cancel the allocation of points if it detects:
- Creation of duplicate accounts
- Self-referrals
- Misuse of the referral system
13. Misuse of the Program
Viajero may suspend or cancel a member’s participation in the program in cases of:
- Misuse of benefits
- Manipulation of the system
- Behavior that violates the policies of Viajero hostels
14. Program Application
Viajero GO benefits apply at participating hostels within the Viajero network.
Final validation of each benefit corresponds to the hostel team at the destination, according to operational availability.
Additional Program Provisions
15. Program Modifications
Viajero may modify, update, or adjust the conditions of the Viajero GO program at any time, including its tier structure, benefits, participation requirements, or any other aspect of the program.
Any modification will be communicated through Viajero’s official channels and will take effect upon publication.
16. Program Cancellation
Viajero reserves the right to suspend or cancel the Viajero GO program, in whole or in part, at any time.
In case of cancellation, existing benefits or conditions may remain in effect for the period that Viajero considers reasonable for the program’s closure.
17. Limitation of Liability
Viajero will not be responsible for:
- The inability to register activity in the program due to technical failures, system interruptions, or connectivity issues
- The availability of benefits that depend on specific operational conditions at each destination
- Operational decisions made by each hostel regarding the application of program benefits
Program benefits are subject to availability, operational conditions, and compliance with the policies of each property.
18. Minimum Participation Age
Participation in the Viajero GO program is available only to individuals over eighteen (18) years of age.
If a minor stays at a Viajero hostel, their stay may be associated with the reservation of a responsible adult but will not generate an individual account within the loyalty program.
VIAJERO PERU:
GENERAL POLICIES:
PRICE POLICIES:
CANCELLATION POLICIES:
Current promotions and alliances:
PROMOTIONS:
A.) Viajero Hostels chain discount for genuine Travelers.
This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination.
- Code: WEBVIAJERO
- Discount: 10% off in dormitories and private rooms in all the chain hostels. (In hostels in Peru, the 25% off applies temporarily)
- Reservation dates: 08/01/2021 – 30/06/2025
- Travel Dates: 08/01/2021 - 30/06/2025
- Who can use it? People who have stayed in any Viajero Hostel at least one time.
- Reservation management: The client must reserve, previously through the WEB page, applying the promotional code
- Channel: Direct - Website
- Restrictions: In high and super high seasons, a restriction of a minimum stay of 2 or 3 nights applies, depending on the Hostel.
- This promotion does not apply on the following dates:
Colombia:
Medellín: La Solar (02-03 May), Feria de Flores (01-17 August)
Cartagena: Ironman (29-30 November)
Cali: Petronio Alvarez (13-17 August)
San Andrés: Ironman (14-15 June)
Tayrona: Olas Sonoras (18-20 July)
Argentina:
Buenos Aires: National Holiday (7-10 November)
Peru:
Cusco: Fiestas Patrias (28-29 July)
Huacachina: Fiestas Patrias (28-29 July)
Paracas: Fiestas Patrias (28-29 July)
Arequipa: Fiestas Patrias (28-29 July)
Mexico:
CDMX: Día de los Muertos + F1 (24 October to 4 November)
Oaxaca: La Guelaguetza (17-29 July), Día de los Muertos (24 October to 4 November)
B.) Free Transfer And Discount in Viajero Guatapé
- Discount: 10% OFF
- Room Types: Dorms and Private Rooms
- Additional Benefit: Free transfer from Viajero Guatapé Hostel to Viajero Medellín Hostel.
- ⚠️ The availability of the transfer service is limited and not guaranteed. Availability is subject to reservation at the time of booking and may fill up before the trip.
- Conditions:Applies for minimum stays of 2 nights, with arrival on Thursday at Viajero Guatapé Hostel and departure on Saturday to Viajero Medellín Hostel.
- Channels:Website
- Booking Dates: 25/06/2025 – 31/08/2025
- Travel Dates:25/06/2025 – 31/08/2025
- Restrictions: The cancellation policy will follow the same terms as the base rate of each property. When making a reservation, a credit card guarantee is required; this guarantee will only be used in case of cancellation or no-show. Payment is directly at the hostel.
**Not combinable with other promotions**
C.) VIAJERO EXPRESS - Cono Sur
This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination at the south cone (Buenos Aires, Colonia, Montevideo)
- Code: VIAJEROEXPRESS
- Discount: 20% OFF
- The package includes the value of the boat ticket and accommodation with the discount included.
- Room types:Dormitories and private rooms.
- Hostels:Promotion valid only for Hostels at the South Cone (Buenos Aires, Colonia, and Montevideo).
Reservation Policies
*Channels: You'll book at the reception of our hostels in Buenos Aires, Montevideo, and, or Uruguay
*You have up to 48 hours before arrival at the hostel to cancel or modify your reservation.
**Not combinable with other promotions**
D.) Book Directly and Save with us
- Discount: 10% off
- Conditions: Book directly with us through the Viajero Hostels website to apply for this promotion.
- Hostels: Cartagena Getsemaní, Bogotá, Cali, Medellín, Salento, San Andrés, Santa Marta, and Tayrona
- Room Types: Dorms and Privates
- Booking Dates: 05/25/25 - 09/30/25
- Travel Dates: 05/25/25 - 09/30/25
- Channel:Website
- Restrictions:The cancellation and no-show policy will be the same as the base rate policy for each property.
**Not combinable with other promotions**
E.) Promocode Viajero La Fortuna Opening
- Promocode: PURAFORTUNA
- Discount:20% off
- Hostel:Viajero La Fortuna Hostel
- Channels:Website
- Booking dates: 12/10/2025 – 02/28/2026
- Travel dates:12/10/2025 – 03/31/2026
- Conditions:The cancellation and no-show policy will follow the property’s standard rate conditions.
**Not combinable with other promotions.**
F.) Opening Viajero La Fortuna
- Discount:15% OFF
- Hostel:Viajero La Fortuna Hostel
- Channels:Website
- Booking dates: 12/10/2025 – 02/28/2026
- Travel dates: 12/10/2025 – 02/28/2026
- Conditions:The cancellation and no-show policy will follow the property’s standard rate conditions.
**Not combinable with other promotions.**
G.) Viajero Uruguay Sale
- Promocode: VIAJERO15
- Hostels: Viajero Colonia Hostel & Viajero Montevideo Hostel
- Channels: Website
- Booking dates: December 19, 2025 to March 31, 2026
- Travel dates: December 19, 2025 to March 31, 2026
- Cancellation policy: Same as the property’s base rate
- Terms & conditions: The cancellation and no-show policy will be the same as the property’s base rate. Not combinable with other promotions.
H.) Promo – Pay for 2 nights, stay 3
- Hostel:Viajero Calafate Hostel
- Channels: Website
- Booking dates: December 19, 2025 to March 31, 2026
- Travel dates: December 19, 2025 to March 31, 2026
- Cancellation policy:Same as the property’s base rate
- Terms & conditions: Minimum stay of 3 nights. The cancellation and no-show policy will be the same as the property’s base rate. Not combinable with other promotions.
I.) Viajero logo tattoo = Lifetime discount on Viajero chain
- Discount:20% on accommodation and 20% on Food and Beverages.
- Hostels:All the Hostels of the Viajero Chain
- Room types: Shared dormitories and private rooms of the entire chain apply.
- Restaurants and Bars: This applies to all restaurants and bars managed and owned by Viajero Hostels.
- Booking and travel dates: You can book at any time and stay on any date of stay.
- Conditions and form of redemption:
- The benefit applies exclusively to the person with the Viajero logo tattoo. It is personal, non-transferable, and cannot be extended to companions.
- The tattoo must be in a visible area and shown to the front desk staff at check-in to apply the accommodation discount.
- For food and beverages, the tattoo must be shown to the cashier.
- If you're dining at a restaurant with table service, you must inform the waiter in advance that your bill is individual and that you have the tattoo. Otherwise, the discount cannot be applied if you're sharing the bill with others.
- For private room bookings for two or more people, the discount will only apply to the room where the person with the tattoo is staying.
- The benefit applies year-round.
- It is only valid for bookings made through Viajero official website.
- Cancellation or modification policies are subject to the conditions in effect at each hostel based on the booking date.
- This benefit cannot be combined with other promotions. If your reservation already includes a discount of less than 20%, it may be adjusted so that the total benefit equals 20%, but no additional discounts will be added.
J.) FLASH Contest: Viajero Hostels Takes You to MoneyCon
1. Organizer of the Contest
- The FLASH contest is organized by Viajero Hostels.
2. Duration
- This contest will be active for 24 hours after the story post on January 15, 2026. The winner will be announced on January 16, 2026, through Viajero Hostels' Instagram stories.
3. Requirements to Participate
- To participate in this contest, participants must meet the following requirements:
* Upload a photo of the Viajero tattoo to their Instagram stories, tagging @viajerohostels and @festivalmoneycon.
* Follow the Instagram accounts of @viajerohostels and @festivalmoneycon.
* Ensure that their Instagram account remains public throughout the contest process in order to validate their participation.
4. Winner Selection
- The winner will be selected randomly from all participants who have met the requirements mentioned. The selection will take place on January 16, 2026, through a draw held on Viajero Hostels' Instagram stories.
5. Prize
- The winner will receive two (2) tickets to attend the 2-day MoneyCon event, which will take place on January 17 and 18, 2026. The prize is personal and non-transferable.
6. Winner Notification
- The winner will be notified through Viajero Hostels' Instagram stories on January 16, 2026. The winner must send a direct message (DM) to Viajero Hostels' Instagram account to coordinate the delivery of the prize. If the winner does not respond within 12 hours, the prize will be awarded to another randomly selected participant.
7. Restrictions
- The prize is non-exchangeable and non-transferable.
- The participant must be over 18 years old to participate in this contest.
- The prize does not cover additional expenses such as transportation or accommodation required to attend MoneyCon.
8. Acceptance of Terms
- By participating in this contest, participants accept these terms and conditions. Failure to comply with any of the requirements or conditions may result in the participant's disqualification.
9. Liability
- Viajero is not responsible for any technical failures or errors on the Instagram platform that prevent participation or access to the contest.
- This contest is not sponsored, administered, or associated in any way with Instagram. By participating, participants release Instagram from any liability related to this contest.
10. Modifications
- Viajero Hostels reserves the right to modify these terms and conditions at any time without prior notice, if deemed necessary.
11. Personal Data
- Participants authorize Viajero Hostels to use their personal data exclusively for the purposes of the contest, in accordance with the applicable data protection legislation.
K.) Terms and Conditions of the VIAJERO x SKY Promotion
1. SKY Airline Promotion applies on www.skyairline.com/es/peru✈️
- Purchase validity: from February 17, 2025 (from 09:00 hrs) to December 14, 2025 (until 23:59 hrs).
- Minimum stock:25 seats per segment.
- Discount:15% off the net fare of the ticket (does not include airport taxes or fees).
- Exclusive channel: Only valid for online purchases on www.skyairline.com/peru by entering the code VIAJEROSKY15 in the discount box.
- Valid fares:Applies to all fares (Zero, Light, Plus, and Max Flex), except promotional fares.
- Travel conditions: Valid for one-way or round-trip routes.
- Valid travel dates: from March 10, 2025, to December 15, 2025.
- Blocked dates: Not valid for flights from April 7 to 21, from July 19 to August 11, from October 30 to November 3, and from December 4 to 10, 2025.
- Available routes:
*From Lima: Cusco, Arequipa, Piura, Tarapoto, Iquitos, Pucallpa, Trujillo, Ayacucho, Tumbes, Juliaca, Jauja, Puerto Maldonado, Tacna.
*To Lima: same routes in reverse.
*Interregional: Arequipa-Cusco, Cusco-Arequipa, Cusco-Puerto Maldonado, Puerto Maldonado-Cusco.
*Routes subject to changes based on SKY Peru operations.
- Restrictions: Promotion subject to availability and not cumulative with other offers.
2. Viajero Hostels Promotion applies on www.viajerohostels.com🧡
- Purchase validity: from February 27, 2025, to December 14, 2025.
- Minimum stock:50 people per participating hostel.
- Discount: 15% off net rate for shared and private rooms (does not apply to additional charges such as food, drinks, or activities).
- Exclusive channel: Only valid for online purchases on www.viajerohostels.com using the code VIAJEROSKY in the discount box.
- Target audience: Promotion valid for adults, both Peruvians and foreigners (residents or non-residents).
- VAT (18%):
*Peruvians: pay VAT on the promotional rate.
*Non-resident foreigners staying more than 59 days in Peru also pay VAT.
- Valid dates for accommodation: from February 27 to December 21, 2025.
- Blocked dates:Not valid for bookings between July 27 and 31, 2025.
- Additional conditions:
*Applies exclusively to room rates.
*Does not apply to promotional rates.
*Subject to availability and variations by date/fare.
*Not cumulative with other promotions.
*Valid only once per person.