Traveling more comes with rewards too
At Viajero, every night, every experience, and every destination brings you closer to new benefits. Earn points, level up, and experience travel the way it’s meant to be.
Start your journey with Viajero GO
Join the program and discover a new way to travel—more flexible, more connected, and with benefits from the start.
Enjoy benefits at every destination
Access discounts, upgrades, and exclusive perks during your stay, both at Viajero and with partner venues.
Make every experience count
As you travel, you unlock new levels and benefits designed to support you every step of the way.
The more you travel, the more benefits you unlock
Your level grows with every trip. You don’t need to do anything extra... Just travel.
Tourist
The beginning of your journey
Your entry point to Viajero GO. Start enjoying benefits from your very first stay and begin earning points as you explore new destinations.
Backpacker
You start traveling like a true traveler
You’re already on the move. Unlock more benefits and start getting even more out of every stay within the Viajero community.
Explorer
You travel with intention
You don’t just visit destinations, you experience them. Access better benefits, priority experiences, and rewards that match your travel rhythm.
Nomad
Travel is part of your lifestyle
Your travel frequency unlocks more exclusive benefits, greater flexibility, and experiences designed for those who are always on the move.
Viajero
You don’t just travel, you belong
The highest level. Access the best program benefits, special rewards, and experiences designed for our most loyal travelers.
Traveling is even better when you're part of Viajero.
- Discounts on stays
- Perks at bars and experiences
- Early check-in or late check-out
- Special benefits based on your level
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Viajero Hostels: 30 destinations across 9 countries. Local experiences, a travel community, and authentic adventures.
Terms and conditions apply
01
Viajero GO Loyalty Program
1. What is Viajero GO?
Viajero GO is Viajero Hostels’ loyalty program, part of an international network of hostels and experiences that connects travelers around the world.
With a free membership, travelers can access exclusive benefits at Viajero hostels and selected properties within the AKIN network.
2. Program Registration
Travelers can register for the Viajero GO program through the following official link:
https://viajero.akintravel.com/en/login
Registration for the program is free.
By creating an account and accepting these terms and conditions, the user automatically becomes a member of the program at the initial Tourist level.
Each member must register using valid personal information and keep their details up to date.
3. Program Level Structure
The Viajero GO program has five progressive levels that reflect the traveler’s experience within the Viajero hostel network.
The program levels are:
• Tourist – Initial level granted upon registration.
• Backpacker.
• Explorer.
• Nomad.
• Viajero – Highest level of the program.
Each level includes the benefits corresponding to that level and all lower levels.
4. Requirements for Reaching Each Level
Program members may advance to a new level by meeting any of the criteria established for each category.
Tourist
The Tourist level is the program’s initial level and is automatically assigned upon registration in Viajero GO.
Backpacker
The Backpacker level is reached by meeting any of the following requirements:
• Accumulating 7 or more nights at Viajero hostels.
• Staying at 3 or more different Viajero hostels.
Explorer
The Explorer level is reached by meeting any of the following requirements:
• Accumulating 15 or more nights at Viajero hostels.
• Staying at 6 or more different Viajero hostels.
• Completing all Viajero destinations within one of the following countries:
• Mexico.
• Peru.
Nomad
The Nomad level is reached by meeting any of the following requirements:
• Accumulating 20 or more nights at Viajero hostels.
• Staying at 10 or more different Viajero hostels.
• Completing all Viajero destinations within Colombia.
• Receiving the special Viajero Tattoo recognition, subject to program validation.
Viajero
The Viajero level is reached by meeting any of the following requirements:
• Accumulating 30 or more nights at Viajero hostels.
• Staying at 12 or more different Viajero hostels.
5. Program Progression
Program members advance to a new level by meeting any of the criteria established for each category.
The level upgrade occurs automatically once any of the requirements established for the corresponding level has been met.
6. Eligible Nights
For the purposes of the program, eligible nights are nights from completed reservations at Viajero hostels.
Nights are counted under the following conditions:
• They must correspond to completed reservations (“stay completed”).
• They must have been booked through Viajero’s direct channels, specifically:
• Viajero’s official website.
• Reservations made directly with the hostel.
Reservations made through OTAs or other third-party channels will not be eligible for accumulation within the program.
7. Recognition of Previous Reservations
At the time of registration, Viajero may recognize reservations made during the previous twelve (12) months, even if they were booked through OTAs or other distribution channels.
These reservations may be added to the user’s profile provided that they can be verified in Viajero’s reservation management system and were made using the same email address used by the member to register for the loyalty program.
This recognition applies only at the time of initial registration in the program.
8. Hostels Visited
For a hostel to be considered visited, the member must have completed at least one night at that property.
Canceled reservations, no-shows, or incomplete stays will not be eligible for accumulation within the program.
9. Level Validity
A level reached within the Viajero GO program will remain valid for one (1) calendar year from the date on which the member reaches that level.
To maintain their level within the program, the member must record at least one (1) completed stay at a Viajero hostel during the validity period of their level.
If no activity is recorded during that period, the member’s account will be reset to the Tourist level.
10. Program Benefits
Program members may access benefits according to their level.
The availability of benefits may vary depending on the destination, season, and operating conditions of each hostel.
Discount on Direct Reservations
The discounts corresponding to each level are:
• Tourist: 15% discount.
• Backpacker: 15% discount.
• Explorer: 20% discount.
• Nomad: 20% discount.
• Viajero: 25% discount.
Discounts apply only to reservations made through Viajero’s direct channels.
They do not apply to reservations made through OTAs or other third-party channels and cannot be combined with other active promotions or campaigns.
Early Check-in and Late Check-out
Early check-in and late check-out benefits are subject to operational availability and must be requested directly at the front desk.
The benefits corresponding to each level are:
• Backpacker: early check-in.
• Explorer: priority early check-in / late check-out.
• Nomad: priority early check-in / late check-out.
• Viajero: early check-in and late check-out.
These benefits are not guaranteed and may not apply during periods of high occupancy or special seasons.
Complimentary Towel
Members at the Backpacker, Explorer, Nomad, and Viajero levels may use a towel free of charge during their stay, subject to availability at the destination.
This benefit applies only to the use of the towel during the stay and does not mean that the product is permanently given to the member.
Availability may vary depending on the type of room booked and the hostel’s operating policies.
Room Upgrade
Upgrades are subject to availability and are assigned only at the time of check-in.
The benefits corresponding to each level are:
• Explorer: upgrade within the same room category.
• Nomad: upgrade to a different room category.
• Viajero: upgrade to a different room category.
Upgrades may be limited during high seasons or periods of high occupancy.
Exclusive Merchandise
Members at the Viajero level may receive exclusive program merchandise, subject to availability.
The type of product, design, and availability depend on the destination and available stock.
The value of the product provided as part of this benefit will not exceed twenty U.S. dollars (USD $25).
The merchandise is non-transferable and cannot be exchanged for cash.
Complimentary Breakfast
Members at the Viajero level may receive complimentary breakfast when:
• The reservation is for a minimum of 3 nights.
• The hostel offers breakfast service.
The benefit consists of a breakfast option defined by each hostel and does not apply to the entire menu. Included options may vary by destination and must be confirmed directly with the hostel.
The benefit includes a maximum of 7 breakfasts per guest during the stay, regardless of the number of nights booked.
11. Application of Benefits
Viajero GO program benefits apply exclusively to the account holder and primary guest named on the reservation.
Unless expressly stated otherwise, the benefits:
• Are not automatically extended to other guests included in the reservation.
• Are non-transferable.
• Cannot be exchanged for cash.
The member must be present during the stay to use the program benefits.
For reservations that include more than one guest, program benefits and the accumulation of activity within Viajero GO will apply only to the member identified as the primary guest on the reservation.
If other guests included in the reservation are also members of the program, they may request that their own stay be added to their account, subject to verification by the hostel. Once the stay has been registered, those members may accumulate activity within the program and access the benefits corresponding to their membership level, in accordance with the program conditions.
12. Referral Program
Viajero GO members may invite other travelers to register for the program using a personal referral link or code.
When a new user registers using that link or code and completes their first stay at a participating property within the AKIN network, both the referring member and the new user will receive 100 AKIN points.
The points will be credited once the new user’s stay has been completed, meaning after check-out.
This benefit is subject to the following conditions:
• The new user must register using the member’s referral link or code.
• The stay must be valid and completed at a participating property within the AKIN network.
• Points will be credited only after the stay has been completed.
Viajero may invalidate or cancel the allocation of points if it detects:
• The creation of duplicate accounts.
• Self-referrals.
• Misuse of the referral system.
13. Misuse of the Program
Viajero may suspend or cancel a member’s participation in the program in the event of:
• Misuse of benefits.
• Manipulation of the system.
• Conduct that violates the policies of Viajero hostels.
14. Program Application
Viajero GO program benefits apply at participating hostels within the Viajero network.
Final validation of each benefit is the responsibility of the hostel team at the destination, according to operational availability.
ADDITIONAL PROGRAM PROVISIONS
15. Program Modifications
Viajero may modify, update, or adjust the conditions of the Viajero GO program at any time, including its level structure, benefits, participation requirements, or any other aspect of the program.
Any modifications will be communicated through Viajero’s official channels and will take effect upon publication.
16. Program Cancellation
Viajero reserves the right to suspend or cancel the Viajero GO program, in whole or in part, at any time.
In the event of cancellation, the benefits or conditions in effect may remain available for a period that Viajero considers reasonable for the conclusion of the program.
17. Limitation of Liability
Viajero will not be responsible for:
• The inability to record activity within the program due to technical failures, system interruptions, or connectivity issues.
• The availability of benefits that depend on specific operating conditions at each destination.
• Operational decisions made by each hostel regarding the application of program benefits.
Program benefits are subject to availability, operating conditions, and compliance with the policies of each property.
18. Membership Cancellation
The user may request the cancellation of their membership at any time through the “Contact Us” button available in the application.
The support team will process the request and respond directly to the user.
Cancellation of the membership will result in the loss of all benefits associated with the program.
19. Minimum Participation Age
Participation in the Viajero GO program is available only to individuals over eighteen (18) years of age.
If a minor stays at a Viajero hostel, their stay may be associated with the reservation of a responsible adult, but the minor will not receive an individual account within the loyalty program.