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Terms and Conditions

BLACK FRIDAY

Discount: 30% off.
Room types: Applies to bedrooms and private rooms.
Participating Hostels: Colombia (Medellín, Salento, San Andres, Tayrona, Bogota, Cali, Cartagena, and Santa Marta), Ecuador (Quito), Mexico (Sayulita, Mexico City, Oaxaca), Peru (Lima, Paracas) USA (Miami)
Booking dates: 11/23/2023 - 11/26/2023
Viajero Miami booking dates: 11/16/2023 - 11/26/2023
Travel Dates (Bogota, San Andres, Santa Marta, Salento, Cali, Cartagena, Lima, Paracas, Quito, Mexico City, Oaxaca): 11/23/2023 - 03/20/2024
Travel Dates (Sayulita): 01/06/2024 - 03/20/2024
Travel Dates (Medellín and Tayrona): 01/08/2024 - 03/20/2024
Travel Dates (Miami): 01/08/2024 - 10/31/2024

Date Restrictions:

Viajero Medellín: the discount does not apply between February 16 and 17, 2024.
Viajero Salento: the discount does not apply between December 28, 2023 and February 7, 2024.
Viajero Cali: the discount does not apply between December 24, 2023 and January 1, 2024.
Viajero Cartagena: the discount does not apply between December 28, 2023 and January 1, 2024.
Viajero Tayrona: the discount does not apply between December 28, 2023 and January 8, 2024.
Viajero Sayulita:the discount does not apply between December 22, 2023, and January 6, 2024.
Viajero Paracas: the discount does not apply between December 28 and January 2.

Viajero Miami Date Restrictions:

February:

Boat Show: 02/14/2024 - 02/18/2024
Food & Wine Festival: 02/22/2024 - 02/26/2024

March:

Spring Break: 03/02/2024 - 03/16/2024
Rolling Loud: Ultra Fest March: 03/22/2024 - 03/24/2024

April:

Miami Beach Pride: 04/26/2024 - 04/27/2024

May:

F1 Miami: 05/03/2024 - 05/05/2024
Memorial Day: 05/26/2024 - 05/27/2024

September:

Labor Day: 09/01/2024 - 09/02/2024

October:

Carnival Oct: 10/12/2024 - 10/14/2024

VIAJERO-KOKOPELLI PERU:

GENERAL POLICIES:

Guests under 18 years are not allowed to enter the Hostel.

PRICE POLICIES:

The prices do not include the IGV tax (18%), which only applies to Peruvians or foreigners with more than 59 days in Peru. If you are a foreigner with less than 60 days in Peru, you must present your passport with an entry stamp to Peru at reception to access this exemption.

CANCELLATION POLICIES:

1. Non-refundable payments

2. If you want to modify the characteristics of the reservation:

* Reduce the number of nights:made 48 hours or less before the arrival date; a charge for the amount of one night plus taxes applies.

* Change room type: made 48 hours before the arrival date; a charge for one night plus taxes applies; no charge will apply if you want to improve the room type.

*Reduce the number of people: Non-refundable; additionally, Viajero-Kokopelli has the right to sell the bed/room to other clients if they wish.

Any modification or cancellation to your reservation during the stay must be reported at the hotel reception at least 24 hours in advance, taking into account the check-in time of each hotel. Otherwise, the previously described conditions will apply.

In case of a "No Show" or not showing up at the destination on the day of your reservation, we must charge the first night of your reservation. If your reservation is a non-refundable rate, we must make the total charge for your reservation to the registered credit card.

Current promotions and alliances:

PROMOTIONS:

a.) Viajero Hostels chain discount for genuine Travelers.

This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination.

Code: WEBVIAJERO
Discount: 10% off in dormitories and private rooms in all the chain hostels. (In hostels in Peru, the 25% off applies temporarily)
Reservation dates: 01/01/2023 – 01/08/2024
Travel Dates: 01/01/2023 - 01/08/2024
Who can use it? People who have stayed in any Viajero Hostel at least one time.
Reservation management: The client must reserve, previously through the WEB page, applying the promotional code
Channel: Direct - Website
Restrictions: In high and super high seasons, a restriction of a minimum stay of 2 or 3 nights applies, depending on the Hostel.

b.) Stay at Viajero Kokopelli and travel with Sky Airline

Alliance validity:April 10, 2023, to December 31, 2023.
Flights are valid between April 20, 2023, and December 31, 2023.
Date restrictions:flights between July 7, 2023, and August 7, 2023.
Discount: 20%on the net ticket rate with Sky Airline (does not apply to airport taxes or taxes)
Discount applies only for reservations made through the website www.skyairline.com/peru
You must enter the code VIAJEROSKY in the discount box to make it effective.
Discount valid for all rates (zero, plus, and full)
It cannot be combined with other Viajero Hostels or Sky Airline promotional rates.
Valid only once per person and for a single passenger.
Check the routes to which the discount applies through the Sky Airline page.

c.) VIAJERO EXPRESS - Cono Sur

This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination at the south cone (Buenos Aires, Colonia, Montevideo)

Code: VIAJEROEXPRESS
Discount: 20% OFF
The package includes the value of the boat ticket and accommodation with the discount included.
Room types:Dormitories and private rooms.
Hostels:Promotion valid only for Hostels at the South Cone (Buenos Aires, Colonia, and Montevideo).

Reservation Policies

*Channels: You'll book at the reception of our hostels in Buenos Aires, Montevideo, and, or Uruguay
*You have up to 48 hours before arrival at the hostel to cancel or modify your reservation.

**Not combinable with other promotions**

d.) Book in advance

1. Cartagena:

Discount: 20% OFF in bedrooms
Restrictions:Applies for reservations with advance purchase of 15 days or more
Reservation dates: 02/03/2023 – 12/10/2023
Travel Dates:02/15/2023 – 12/14/2023
Closed dates: Does not apply to weekends with holidays from Friday to Sunday; Half Marathon of the Sea (February 10 to 12, 2023); Holy Week (March 31 to April 8, 2023); IronMan (01 to December 3 2023)
Channels: Direct
Cancellation policy:You can cancel or modify the reservation up to 72 hours before the day of arrival. If you cancel or want to change your reservation within 72 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. However, you must guarantee with a Credit Card when making the reservation; this guarantee will only be used in case of cancellation within 72 hours or in case of a no-show.

**Not combinable with other promotions**

2. Bogota:

Discount:15% OFF in dormitories and private rooms
Restrictions: Applies for reservations with advance purchase of 10 days or more
Reservation dates:02/14/2023 – 12/11/2023
Travel Dates:02/24/2023 – 12/21/2023
Closed dates: Does not apply for Estéreo Picnic (March 23 to 26, 2023)
Channels:Direct
Cancellation policy:You can cancel or modify the reservation up to 24 hours before the day of arrival. If you cancel or want to change your reservation within 24 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. However, you must guarantee with a Credit Card when making the reservation; this guarantee will only be used in case of cancellation within 24 hours or in case of a no-show.

**Not combinable with other promotions**

3. Cali:

Discount: 15% OFF
Restrictions: This applies for reservations with advance purchases of 10 days or more. Only from Sunday to Thursday
Reservation dates: 02/10/2023 – 11/20/2023
Specific Travel Dates:05/02/2023 to 06/30/2023 // 11/01/23 to 11/30/23
Closed dates:Does not apply to Sundays when the following Monday is a holiday
Channels:Direct
Cancellation policy: You can cancel or modify the reservation up to 72 hours before the day of arrival. In the event that you cancel or want to change your reservation within 72 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. You must guarantee with a Credit Card when making the reservation; this guarantee will only be used in case of cancellation within 72 hours or in case of a no-show.

**Not combinable with other promotions**

4. San Andrés:

Discount:20% OFF
Restrictions:Applies for reservations with advance purchase of 20 days or more
Room types: Dorms and private
Reservation dates: 02/28/2023 – 12/28/2023
Travel Dates:03/20/2023 to 12/28/2023
Closed dates: For the moment, without restrictions
Channels: Website
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

5. Santa Marta:

Discount:10% OFF
Restrictions:Applies for reservations with advance purchase of 8 days or more
Room types:Bedrooms
Reservation dates:02/28/2023 – 12/28/2023
Travel Dates:03/20/2023 to 12/28/2023
Closed dates: Does not apply for weekends with holidays or Easter
Channels: Website
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

6. Salento:

Discount: 15% OFF
Restrictions:This applies for reservations with advance purchases of 15 days or more. Only from Wednesday to Friday
Reservation dates: 02/10/2023 – 10/12/2023
Specific Travel Dates:03/01/2023 to 03/31/2023 // 05/01/23 to 05/31/23 // 09/01/23 to 10/27/23
Closed dates:Does not apply from Saturday to Tuesday
Channels:Direct
Cancellation policy:You can cancel or modify the reservation up to 72 hours before the day of arrival. If you cancel or want to change your reservation within 72 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. You must guarantee with a Credit Card when making the reservation; this guarantee will only be used in case of cancellation within 72 hours or in case of a no-show.

**Not combinable with other promotions**

7. Buenos Aires:

Discount:15% OFF
Restrictions:Applies for reservations with advance purchase of 20 days or more
Room types:Dorms and private
Reservation dates: 02/14/2023 – 09/22/2023
Travel Dates:04/10/2023 to 06/15/2023 // 08/01/2023 to 10/12/2023
Closed dates: Does not apply for holiday weekends (from Friday to Sunday)
Channels: Website
Conditions: Direct payment at the Hostel, you must guarantee with a TC. cancellation policy and no-show will be the same as the Base Rate of each property

**Not combinable with other promotions**

8. Mexico City:

Discount:15% OFF
Restrictions:Applies for reservations made in advance of 8 days or more
Room types:Dorms and private
Reservation dates:02/28/2023 – 12/28/2023
Travel Dates:03/20/2023 to 12/28/2023
Closed dates: This does not apply for specific dates, Easter, Formula 1, Day of the Dead, or national fairs.
Channels:Website and to increase the reach by OTAs: HW – BK – EX
Conditions:Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

9. Oaxaca:

Discount:20% OFF
Restrictions: Applies for reservations made in advance of 30 nights or more
Room types: Dorms and private
Channels: Website - Hostelworld - Booking - Expedia
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

d.) Minumum stay

1. Stay a While at Viajero Miami:

Discount: 20% off
Restrictions:Non-Refundable Rate. You must book a minimum of 7 days prior to check-in and stay for a minimum of 3 nights.
Reservation Policy:Non-Refundable Rate - No cancellations or modifications allowed. In case of changes, cancellations, or no-shows, the first night of the reservation will be charged. Prepaid reservation, and the charge will be made at any time after the reservation is made.
Reservation and Travel Dates: 12/01/2023 to 12/31/2024
Room Types:Applies to all Dormitories and Private Rooms.
Hostel:Viajero Miami

**Not combinable with other promotions**

Medellin:

Discount: 15% OFF in dormitories and private rooms, except in the Studio
Restrictions: Minimum stay 3 nights or more / Applies only from Sunday to Thursday
Reservation dates: 02/07/2023 – 12/10/2023
Specific Travel Dates: 03/01/2023 to 03/30/2023 // 07/04/23 to 07/18/23 // 09/04/23 to 12/20/23
Restricted dates: Does not apply to Sundays when the following Monday is a holiday
Channels: Only direct – Web Page
Cancellation policy: You can cancel or modify the reservation up to 48 hours before the day of arrival. If you cancel or want to change your reservation within 48 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. However, you must guarantee with a Credit Card when making the reservation; this guarantee will only be used in case of cancellation within 48 hours or in case of a no-show.

2. Buenos Aires:

Discount: 10% OFF in dormitories and private rooms (except standard category)
Restrictions:Minimum 3 night stay or more
Reservation dates: 02/14/2023 – 10/12/2023
Specific Travel Dates:04/10/2023 to 06/15/2023 // 08/01/2023 to 10/12/2023
Restricted dates: Does not apply for holiday weekends (from Friday to Sunday)
Channels: Direct and HW
Cancellation policy:You can cancel or modify the reservation up to 48 hours before the day of arrival. In the event that you cancel or want to change your reservation within 48 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. You must guarantee with a credit card at the time of making the reservation, to which the ADVANCE CHARGE of the accommodation will be generated.

3. Cartagena:

Discount:15% OFF in bedrooms
Restrictions: Minimum 3 night stay or more
Reservation dates: 02/03/2023 – 12/10/2023
Travel Dates: 02/15/2023 – 12/14/2023
Restricted dates: Does not apply for weekends with holidays from Friday to Sunday - Half Marathon of the Sea (February 10 to 12, 2023) - Easter (March 31 to April 08, 2023) - IronMan (December 01 to 03, 2023)
Channels: Direct
Cancellation policy:You can cancel or modify the reservation up to 72 hours before the day of arrival. If you cancel or want to change your reservation within 72 hours of the day of arrival or do not show up, you must assume 100% as a penalty charge. However, you must guarantee with a Credit Card at the time of making the reservation, and this guarantee will only be used in case of cancellation within 72 hours or in case of a no-show.

4. Sayulita

Discount:25% OFF
Restrictions:Applies for reservations of 5 days or more
Room types: Dorms and private
Reservation dates:02/28/2023 – 03/28/2023
Travel Dates:02/28/2023 to 03/31/2023
Restricted dates: For the moment, without restrictions
Channels:Website
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

5. Oaxaca:

Discount:15% OFF
Restrictions: Applies for reservations of 3 nights or more.
Room types: Dorms and private
Channels: Website - Hostelworld - Booking - Expedia
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

e.) Viajero kokopelli Perú

SHARED DORMS

Discount: 20% OFF in bedrooms in the three hostels in Peru
Code: VUELVEVK
Restrictions: Applies to guests who have stayed at Kokopelli
Types of rooms: Dorms (Lima-Cusco-Paracas)
Reservation dates: 04/14/2023 – 14/07/2023
Travel Dates: 04/14/2023 - 14/07/2023
Channels: Website
Conditions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

PRIVATE ROOMS:

Discount: 10% OFF in private rooms in Paracas only from Sunday to Thursday.
Code: VUELVE_VK
Restrictions: Applies to guests who have stayed at Kokopelli
Types of rooms:Private (Paracas)
Reservation dates: 04/14/2023 – 13/08/2023
Travel Dates:04/14/2023 - 13/08/2023
Channels:Website
Conditions:Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property

**Not combinable with other promotions**

f.) Sale Holidays With Viajero

Code: PUENTEVIAJERO
Discount:20% off on your stay
Restrictions:The cancellation and no-show policy will be the same as the Base Rate of each property.
Purchase dates: 26/04/2024 - 11/11/2024
Travel Dates:10/05/2024 - 11/11/2024
Room types:Applies to all Dorms and Private rooms.
Channels: Website.
Hostel: Bogotá - Cartagena - Santa Marta - Tayrona - Salento - San Andrés - Cali - Medellín.

**Not combinable with other promotions**

g.) Last minute sale

Discount: 25%
Purchase Dates: 27/03/24 - 30/04/24
Travel Dates: 27/03/24 - 30/04/24
Room Types:Applies to dormitories and private rooms.
Channels: Direct.
Hostels: Bogotá – San Andrés
Restrictions: Available with booking 2 days before the check in.

**Not combinable with other promotions**

h.) Semana semanita

Discount: 15%
Purchase Dates: 27/03/2024 – 30/04/2024
Travel Dates:31/04/2024 – 30/04/2024
Room Types: Applies to dormitories and private rooms.
Channels: Direct.
Hostels: Tayrona.
Restrictions: For reservations from Sunday to Wednesday, direct payment at the Hostel. The cancellation and no-show policy will be the same as the Base Rate of each property.

**Not combinable with other promotions**

i.)Travel to San Andrés, and Viajero will give you a 20% discount on your stay.

Discount: 20%
Purchase Dates: 12/20/2023 – 01/08/2024
Travel Dates: 01/02/2024 – 01/08/2024
Room Types: Applies to dormitories and private rooms.
Channels: Direct, Viajero Hostels website
Restrictions: Reservations apply only to the mentioned dates. If you wish to modify the reservation for a date that does not qualify, it will be adjusted to the available rate on the requested date.

**Not combinable with other promotions**

j.) Sale Concerts in Bogotá

Code: LIVEVIAJERO
Discount: 15% off in your stay + 10% off F&B
Purchase Dates: 30/04/2024 – 20/12/2024
Travel Dates: 30/04/2024 – 20/12/2024
Room Types: Applies to dormitories and private rooms.
Channels: Website.
Hostels: Bogotá.
Restrictions: At the time of cheking in you need to show the staff your concert ticket. The cancellation and no-show policy will be the same as the Base Rate of each property.

**Not combinable with other promotions**

k.) Sale March and April

Discount: 15%
Purchase Dates:15/03/2024 – 30/04/2024
Travel Dates: 15/03/2024 – 30/04/2024
Room Types: Applies to dormitories and private rooms.
Channels: Direct.
Hostels: Bogotá.
Conditions: The cancellation and no-show policy will be the same as the Base Rate of each property. .

**Not combinable with other promotions**

l.) Megadeth concert

Code: VIAJEROMEGADETH
Discount: 15%
Purchase Dates:01/04/2024 - 22/04/2024
Travel Dates:21/04/2024 - 22/04/2024
Room Types: Dormitories and private rooms.
Channels:Web page, using the promotional code.
Hostels: Bogotá
Restrictions:At the moment of cheking in you need to show the staff the concert ticket. The cancellation and no-show policy will be the same as the Base Rate of each property.

**Not combinable with other promotions**

m.) ISIC Sale

Code: ISICVIAJA
Discount: 15%
Purchase Dates: 01/02/204 - 26/12/2024
Travel Dates: 01/02/2024 - 26/12/2024
Room Types: Dormitories and private rooms.
Channels: Web Page
Hostels: Lima- Paracas - Cusco - Huacachina
Restrictions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.

**Not combinable with other promotions**

n.) Spring & Summer sales

Discount: 30% non refundable rates
Discount: 20% Flexible rates.
Purchase Dates: 01/05/2024 - 31/08/2024
Travel Dates: 01/05/2024 - 31/08/2024
Room types: Dormitories and private rooms.
Channels:Web page.
Hostels: Miami

**Not combinable with other promotions**

o.) Viajero logo tattoo = Lifetime discount on Viajero chain

Discount:20% on accommodation and 20% on Food and Beverages.
Hostels:All the Hostels of the Viajero Chain
Room types: Shared dormitories and private rooms of the entire chain apply.
Restaurants and Bars: This applies to all restaurants and bars managed and owned by Viajero Hostels.
Booking and travel dates: You can book at any time and stay on any date of stay.
Conditions and form of redemption:
- The cancellation or modification policies will be subject to the rate of each Hostel at the time of the travel date.
- If you book a private room for two or more people, the discount will only apply to the room where the person with the tattoo is.
- Applies for any season of the year.
- Applies only for reservations made through the WEB page.
- The discount applies only to the person who has the tattoo and is personal and non-transferable.
- The tattoo must be in a visible part (must be shown at reception)
- For accommodation, the discount will be made once the person shows the tattoo at the time of arrival to the receptionist on duty.
- For food and drinks, you will have to show the tattoo to the cashier. In the case of ordering in a restaurant with table service, you must previously inform the waiter that your account is separate and that you have the Viajero tattoo so that the discount is personal. You must do so to be redeemed to the general account if you go with two or more people.

Date restrictions: For Traveler Medellín, the discount does not apply from December 1st to December 2nd, 2023. In Cali, the discount does not apply from December 25th to December 27th, 2023.Date restrictions: For Traveler Medellín, the discount does not apply from December 1st to December 2nd, 2023. In Cali, the discount does not apply from December 25th to December 27th, 2023.