Terms and Conditions

Terms and Conditions

VIAJERO-KOKOPELLI PERU:

 

GENERAL POLICIES:

Guests under 18 years are not allowed to enter the Hostel.
 
 

PRICE POLICIES:

The prices do not include the IGV tax (18%), which only applies to Peruvians or foreigners with more than 59 days in Peru. If you are a foreigner with less than 60 days in Peru, you must present your passport with an entry stamp to Peru at reception to access this exemption.
 

CANCELLATION POLICIES:

1. Non-refundable payments
2. If you want to modify the characteristics of the reservation:
* Reduce the number of nights:made 48 hours or less before the arrival date; a charge for the amount of one night plus taxes applies.
* Change room type: made 48 hours before the arrival date; a charge for one night plus taxes applies; no charge will apply if you want to improve the room type.
*Reduce the number of people: Non-refundable; additionally, Viajero-Kokopelli has the right to sell the bed/room to other clients if they wish.
 
Any modification or cancellation to your reservation during the stay must be reported at the hotel reception at least 24 hours in advance, taking into account the check-in time of each hotel. Otherwise, the previously described conditions will apply.
 
In case of a "No Show" or not showing up at the destination on the day of your reservation, we must charge the first night of your reservation. If your reservation is a non-refundable rate, we must make the total charge for your reservation to the registered credit card.
 

Current promotions and alliances:

 
 

ALLIANCES:

 
1. Rappicard:
Alliance with Rappi to grant a 15% discount on accommodation to guests who pay with a Rappi, Colombia credit card.
It only applies to reservations made through a direct channel: Telephone, viajerohostels.com website, or walk-in.
Payment for the reservation is made with the Rappi credit card at the time of check-in.

 

PROMOTIONS:

 
a.) Early purchase 15% OFF
  • Discount: 15%
  • Restrictions: Advance purchase from 3 days onwards; does not apply on weekends with holidays.
  • Hostels: Bogota and Cartagena.
  • Travel Dates: 01/06/2023 – 01/31/2023
  • Purchase dates: 01/03/2023 – 01/28/2023
  • Room types: Applies in Dorms and Private, Cartagena will only apply to bedrooms.
  • Conditions: You must guarantee direct payment at the Hostel with a Credit Card. The cancellation and no-show policy will be the same as the Base Rate of each property.
  • Channels: WEB page, direct.
 
b.) 3/2 nights or more with 15% off
  • Discount: 15%
  • Restrictions: Minimum stay, from 3 nights or more (Santa Marta and La Pedrera only minimum of 2 nights). Does not apply on weekends with holidays.
  • Hostels: Santa Marta, La Pedrera, Sayulita, Cali, Sayulita and Buenos Aires
  • Travel Dates: 01/03/2023 – 02/28/2023
  • Purchase dates: 01/03/2023 – 02/28/2023
  • Room types: Applies in Dorms and Private. Sayulita will only apply in bedrooms.
  • Conditions: You must guarantee direct payment at the Hostel with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.
  • Channels: WEB page, direct.
 
c.) Offer at the beginning of the year San Andrés
  • Discount: 20%
  • Restrictions: No restrictions. Available discount.
  • Hostels: San Andres
  • Travel Dates: 12/27/2022 – 01/31/2023
  • Purchase dates: 12/27/2022 – 01/31/2023
  • Room types: Applies in Dorms only.
  • Conditions: You must guarantee direct payment at the Hostel with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.
  • Channels: WEB page, direct.
 
d.) Viajero Quito's Launch
  • Discount: 20%
  • Restrictions: Minimum stay, from 2 nights stay or more. Does not apply on weekends with holidays.
  • Hostels: Viajero Quito
  • Travel Dates: 01/03/2023 – 03/31/2023
  • Purchase dates: 01/03/2023 – 01/31/2023
  • Room types: Applies in Dorms and Private.
  • Conditions: You must guarantee direct payment at the Hostel with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.
  • Channels: WEB page, direct.
 
e.) 10% off - Non-refundable Montevideo
  • Discount: 10% off
  • Restrictions: Non-refundable Rate.
  • Reservation Policy: Non-Refundable Rate – This does not allow cancellations or modifications. In case of changes, cancellations, or no-shows, 100% of the reservation will be charged. Prepaid reservation, the reservation charge will be made at any time after the reservation is made.
  • Reservation Dates: 04/01/2022 – Indefinite
  • Travel Dates: 04/03/2022 – Indefinite
  • Room types: Applies to all Dorms and Private rooms.
  • Hostel: Montevideo
f.) Viajero-Kokopelli's Launch
 
  • Discount: 20%
  • Restrictions: Applies from 1-night stay.
  • Hostels: All Kokopelli Hostels
  • Travel Dates: 01/19/2023 – 03/31/2023; this does not apply on weekends with holidays/holidays (Nights from Friday to Sunday).
  • Purchase dates: 01/19/2023 – 02/04/2023
  • Room types: Applies in Dorms and Private.
  • Conditions: You must guarantee direct payment at the Hostel with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.
  • Channels: Only WEB page and Direct. 
 
 
g.) Viajero logo tattoo = Lifetime discount on Viajero chain
  • Discount: 20% on accommodation and 20% on Food and Beverages.
  • Hostels: All the Hostels of the Viajero Chain
  • Room types: Shared dormitories and private rooms of the entire chain apply.
  • Restaurants and Bars: This applies to all restaurants and bars managed and owned by Viajero Hostels.
  • Booking and travel dates: You can book at any time and stay on any date of stay.
  • Conditions and form of redemption:
    • The cancellation or modification policies will be subject to the rate of each Hostel at the time of the travel date.
    • If you book a private room for two or more people, the discount will only apply to the room where the person with the tattoo is.
    • Applies for any season of the year.
    • Applies only for reservations made through the WEB page.
    • The discount applies only to the person who has the tattoo and is personal and non-transferable.
    • The tattoo must be in a visible part (must be shown at reception)
    • For accommodation, the discount will be made once the person shows the tattoo at the time of arrival to the receptionist on duty.
    • For food and drinks, you will have to show the tattoo to the cashier. In the case of ordering in a restaurant with table service, you must previously inform the waiter that your account is separate and that you have the Viajero tattoo so that the discount is personal. You must do so to be redeemed to the general account if you go with two or more people.