Terms and Conditions

Terms and Conditions

Welcome to VIAJERO HOSTELS. By making a reservation and using our services, you accept the following terms and conditions.

COMPANIES OF THE VIAJERO HOSTELS GROUP:

1. Right of Withdrawal / Right of Cancellation / Revocation / Cooling-Off Rule
You may exercise the applicable right of withdrawal / cancellation / revocation / cooling-off rule within the period granted by law, as shown below:

The right may be requested only within the legally granted period after purchase, provided the stay has not started and the service has not yet been performed. Therefore, it will only apply when the arrival date is later than the legally granted period counted from the purchase date.

When exercising the right:

• The reservation will be canceled and 100% of the amount paid will be refunded.
• The refund will be made within a maximum period of 30 calendar days.
• It does not apply if the stay begins before the legally granted period expires or if the service has already been used.

2. Payment Reversal Request
If payment was made through electronic means, you may request a payment reversal when any of the following applies:

• Unauthorized or fraudulent transaction
• Duplicate charge
• Purchased service not received
• Reservation confirmation was not issued
• Such requests will be evaluated in accordance with the internal policies of the relevant financial institution and will be subject to applicable anti-fraud verification processes.

The request only applies when payment has been made through valid electronic means such as credit or debit cards or other digital payment instruments.

3. Accommodation Agreement

3.1 Purpose
VIAJERO HOSTELS will provide the guest with lodging services for the number of nights booked, together with any additional services requested and subject to availability.

3.2 Price and Payments

• The nightly rate will be the one indicated in the reservation and will include taxes when applicable. Published rates may not include local taxes, government fees, tourism contributions, or other mandatory charges. Such items will be informed and charged in accordance with the law in force in the country and city where the property is located.
• Prices and charges are made in local currency at check-in or in advance, depending on the selected rate conditions.
• The moment of collection may vary depending on the booking channel, selected rate, or applicable commercial conditions.
• The total price shown in dollars or other currencies in the reservation is informative only and may vary according to the exchange rate.
• The guest must verify the tax conditions applicable to the selected accommodation, since whether taxes are included in the rate may vary by country of operation.
• Any additional consumption must be paid by the guest at the time it is requested, since such charges will not be applied to accounts or to debit or credit cards. Payments will be made in the local currency of the country where the accommodation is located at check-in.
• VIAJERO HOSTELS will request a credit card as a guarantee for the reservation or for additional consumption.
• For reservations made through online travel agencies (OTAs) or other third parties, payment, cancellation, and modification conditions defined by such channel may apply and will prevail where applicable.

3.3 Check-In and Check-Out

• Early departure must be notified at least twenty-four (24) hours in advance, or the unused night(s) may be charged. In all cases, the guest must comply with the check-out time established by the property.
• Arrivals after 23:00 must be notified in advance or the reservation may be automatically canceled.

4. Cancellation Policies

5. No-Show Policy
A reservation is considered a no-show when the guest does not appear at the property on the booked arrival date without having notified cancellation in advance through the official channels.

Unlike a cancellation, a no-show does not create any right to a refund or rescheduling, and 100% of the total reservation value will be charged regardless of the contracted rate.

The guest authorizes VIAJERO HOSTELS to make such charge through the registered payment method, guarantee card, or in accordance with the conditions of the booking channel used.

6. Advance Charge Policy
VIAJERO HOSTELS may make advance charges, partial or total, at the time of confirming the reservation or at any time prior to check-in, according to the conditions of the selected rate. The guest authorizes such charge when entering payment details.

7. Upgrades and Pre-Arrival Modifications
VIAJERO HOSTELS may offer the guest, prior to the arrival date, options to improve the reservation (upgrades), including but not limited to room type changes, additional services, or other preferential conditions.

If the guest accepts an upgrade, it will be considered a final modification of the original reservation and will be subject to the conditions of the new selected rate or service.

Once the upgrade has been accepted, it will not be possible to revert the reservation to its original condition or request changes, cancellations, or refunds associated with such modification, except in cases expressly contemplated in the applicable rate.

Acceptance of the upgrade may be made through digital channels, including but not limited to chatbot, email, or messaging platforms, and will have full contractual validity.

8. Group Reservations
Reservations of 15 or more accommodation units are considered group reservations and are subject to special commercial conditions. For this type of reservation, please contact our sales team at sales@viajerohostels.com.

9. Responsibilities and Use of the Property

9.1 VIAJERO HOSTELS

• Is not responsible for objects not formally delivered into custody.
• Is not liable for loss or damage to items left in rooms or common areas.
• Reserves the right to reassign rooms for operational reasons, guaranteeing equal or superior quality.
• May refuse to receive into custody objects of great value or size.
• Will not be liable for indirect losses, loss of profit, interruptions of public services, failures in third-party services, or events beyond its reasonable control.

9.2 Guest
You agree to:

• Present valid identification at check-in.
• VIAJERO HOSTELS is an establishment intended exclusively for persons over 18 years of age. Minors will not be allowed to stay.
• Maintain appropriate behavior and respect coexistence.
• Be responsible for damage caused by you or your companions.
• Not allow the use of the room by unregistered persons.
• Assume your own risk in physical, sports, or recreational activities.
• Remove your belongings at the end of the stay.

If you do not remove your belongings, we may inventory them in the presence of witnesses and store them at your expense.

10. Property Rules
Each VIAJERO HOSTELS property has internal regulations and coexistence rules that the guest agrees to respect during the stay.

Any behavior contrary to such rules, the law, public morals, or public order may give rise to the immediate termination of the accommodation agreement, without any right to refund or compensation.

11. Termination of the Agreement
The agreement ends due to:

• End of the reserved period
• Non-payment / breach by the guest
• Behavior contrary to the law or peaceful coexistence
• Other legally applicable causes

12. Substances, Alcohol, and Weapons

• The entry, possession, or consumption of illegal substances within the properties is prohibited.
• The entry of external alcoholic beverages may be restricted according to each property's policies.
• The entry or possession of weapons of any kind is also prohibited.

Failure to comply with these provisions may result in immediate termination of the stay without the right to a refund.

13. Social Environment and Property Activities
The guest acknowledges that VIAJERO HOSTELS is an accommodation establishment with a social and community-oriented focus, in which recreational, cultural, and entertainment activities may take place, such as music, social events, group activities, consumption of alcoholic beverages, and other dynamics typical of this type of lodging.

Accordingly, the guest understands and accepts that during the stay there may be moderate levels of noise and movement in common areas, especially during nighttime hours or during events organized by the property.

VIAJERO HOSTELS will seek to maintain reasonable coexistence conditions among guests; however, the social nature of the establishment is part of the experience offered and may not be considered a breach of service.

By making a reservation and staying at the property, the guest accepts these conditions as an integral part of the accommodation experience.

14. Errors in Rates and Availability
VIAJERO HOSTELS reserves the right to correct obvious errors in rates, availability, or descriptions that may arise from technical, human, or reservation system failures.

15. Force Majeure
The property will not be responsible for total or partial non-compliance with its obligations when such non-compliance is due to causes beyond its reasonable control, including but not limited to natural disasters, acts of authority, pandemics, social conflicts, public service failures, health emergencies, or any unforeseeable, irresistible, or unavoidable circumstance.

16. Right of Cancellation or Modification by VIAJERO HOSTELS
VIAJERO HOSTELS reserves the right to cancel or modify a confirmed reservation in the following exceptional cases:

• Involuntary overbooking situations in the reservation system.
• Private, institutional, or corporate events requiring the total or partial use of the facilities.
• Force majeure or fortuitous events preventing the normal provision of the service.
• Security reasons, urgent maintenance, unforeseen operational conditions, or any circumstance that makes the provision of lodging impossible or inconvenient.

In case of cancellation or modification by VIAJERO HOSTELS:

• The guest will be notified as soon as possible through the contact details registered in the reservation.
• VIAJERO HOSTELS may offer the guest, where possible, relocation within the same property, on an alternative date, or in an equivalent or similar category property.
• If the guest does not accept the offered alternative or relocation is not possible, VIAJERO HOSTELS will proceed with a full refund of the payments actually made for the canceled reservation.
• The aforementioned refund will constitute the only compensation in favor of the guest for the cancellation of the reservation, with no additional compensation being due.

17. Limitation of Liability
VIAJERO HOSTELS will not be liable for losses, damages, or harm arising from circumstances beyond its reasonable control, including but not limited to force majeure events, public service failures, transport cancellations or delays, acts of third parties, or natural events.

Likewise, VIAJERO HOSTELS will not be liable for the loss, damage, or theft of guests' personal belongings within the facilities, except where applicable law provides otherwise.

Guests are responsible for the care of their belongings, and the use of lockers or safe deposit boxes available at the property is recommended where applicable.

18. Pet and Service Animal Policy
The admission of pets will be subject to the specific policies of each property and must be checked prior to reservation. Duly accredited assistance or service animals will be admitted in accordance with applicable legislation. The guest will be responsible for any damage or harm caused by the animal during the stay.

19. Environmental and Heritage Protection
VIAJERO HOSTELS is committed to the protection of the environment, cultural heritage, and compliance with the legislation in force in the countries where it operates.

Accordingly, the trafficking, commercialization, or illegal possession of flora and fauna species, as well as protected cultural goods, is prohibited. Any suspicious conduct will be reported to the competent authorities.

20. Personal Data Processing
The guest authorizes VIAJERO HOSTELS to collect, store, and use their data for:

• Reservation and service management
• Commercial communication
• Internal studies

The guest authorizes the sending of communications related to their reservation, service provision, and, when express consent has been granted, promotional information, news, and offers.

The guest may request the update or deletion of their data by email at: servicioalcliente@viajerohostels.com

Some areas of the facilities may be under video surveillance systems for the security and protection of persons and property. Recordings will be handled in accordance with applicable legislation and may only be used by authorized personnel or competent authorities when appropriate.

21. Relationship Between Contractual Documents
These Terms and Conditions constitute the general framework applicable to all services offered by VIAJERO HOSTELS.

• At check-in, the guest must sign a specific accommodation agreement, which may contain additional or complementary conditions applicable to the corresponding property.
• Likewise, each property may have specific operational policies.

In the event of any discrepancy between these Terms and Conditions, the accommodation agreement, and the specific property policies, the provisions of the accommodation agreement signed by the guest shall prevail, followed by the property policies and, lastly, these Terms and Conditions, unless mandatory law provides otherwise.

22. Adhesion Clause
By making a reservation or using any of the services offered, the user declares that they have read, understood, and fully accepted these Terms and Conditions, which constitute a binding agreement.

23. Prevention of the Commercial Sexual Exploitation of Children and Adolescents
VIAJERO HOSTELS rejects and strictly prohibits any form of sexual exploitation or abuse of minors within its facilities. The guest acknowledges that such conduct is punishable and undertakes to refrain from any related behavior. It is expressly warned that, in the event of any suspicion or evidence, an immediate report will be made to the competent authorities.

24. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republics of Argentina, Colombia, Costa Rica, Ecuador, Mexico, Panama, Peru, Uruguay, and the State of Florida (USA). Any dispute arising from this document shall be submitted to the exclusive jurisdiction of the ordinary courts of the country where the event originated, unless there is a mandatory legal provision to the contrary.

VIAJERO PERÚ

General policies

Minors are not allowed to enter the hostel.

Pricing policies

Prices do not include IGV tax (18%), which only applies to Peruvians or foreigners with more than 59 days in Perú. If you are a foreigner with less than 60 days in Perú, you must present your passport with the Peru entry stamp at reception in order to access this exemption.

Cancellation policies

• Payments are non-refundable.
• If you wish to modify the characteristics of the reservation:
• Reduce number of nights: if made 48 hours or less before the arrival date, a charge equal to one night plus taxes will apply.
• Change room type: if made 48 hours or less before the arrival date, a charge equal to one night plus taxes will apply. If you wish to upgrade the room type, no charge will apply.
• Reduce the number of guests: non-refundable. Additionally, Viajero Hostels Peru reserves the right to sell the bed/room to other customers if desired.

Any modification or cancellation to your reservation during your stay must be informed at the hotel reception at least 24 hours in advance, taking into account the check-in time of each hotel. Otherwise, the conditions previously described will apply.

In the event of a "No Show" or if you do not show up at the destination on the day of your reservation, we must charge the first night of your reservation. If your reservation is under a non-refundable rate, we must charge the full amount of your reservation to the registered credit card.