Terms and Conditions
VIAJERO PERU:
GENERAL POLICIES:
Guests under 18 years are not allowed to enter the Hostel.
PRICE POLICIES:
The prices do not include the IGV tax (18%), which only applies to Peruvians or foreigners with more than 59 days in Peru. If you are a foreigner with less than 60 days in Peru, you must present your passport with an entry stamp to Peru at reception to access this exemption.
CANCELLATION POLICIES:
1. Non-refundable payments
2. If you want to modify the characteristics of the reservation:
* Reduce the number of nights:made 48 hours or less before the arrival date; a charge for the amount of one night plus taxes applies.
* Change room type: made 48 hours before the arrival date; a charge for one night plus taxes applies; no charge will apply if you want to improve the room type.
*Reduce the number of people: Non-refundable; additionally, Viajero-Kokopelli has the right to sell the bed/room to other clients if they wish.
Any modification or cancellation to your reservation during the stay must be reported at the hotel reception at least 24 hours in advance, taking into account the check-in time of each hotel. Otherwise, the previously described conditions will apply.
In case of a "No Show" or not showing up at the destination on the day of your reservation, we must charge the first night of your reservation. If your reservation is a non-refundable rate, we must make the total charge for your reservation to the registered credit card.
Current promotions and alliances:
PROMOTIONS:
1.) Viajero Hostels chain discount for genuine Travelers.
This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination.
- Code: WEBVIAJERO
- Discount: 10% off in dormitories and private rooms in all the chain hostels. (In hostels in Peru, the 25% off applies temporarily)
- Reservation dates: 08/01/2021 – 30/06/2025
- Travel Dates: 08/01/2021 - 30/06/2025
- Who can use it? People who have stayed in any Viajero Hostel at least one time.
- Reservation management: The client must reserve, previously through the WEB page, applying the promotional code
- Channel: Direct - Website
- Restrictions: In high and super high seasons, a restriction of a minimum stay of 2 or 3 nights applies, depending on the Hostel.
A.) VIAJERO EXPRESS - Cono Sur
This discount can only be used by travelers who have stayed at least once in a Viajero Hostel destination at the south cone (Buenos Aires, Colonia, Montevideo)
- Code: VIAJEROEXPRESS
- Discount: 20% OFF
- The package includes the value of the boat ticket and accommodation with the discount included.
- Room types:Dormitories and private rooms.
- Hostels:Promotion valid only for Hostels at the South Cone (Buenos Aires, Colonia, and Montevideo).
Reservation Policies
*Channels: You'll book at the reception of our hostels in Buenos Aires, Montevideo, and, or Uruguay
*You have up to 48 hours before arrival at the hostel to cancel or modify your reservation.
**Not combinable with other promotions**
B.) Viajero in Perú
- Discount: 20% OFF at the 4 hostels in Peru (Lima, Cusco, Paracas, and Huacachina)
- Restrictions: Applies to guests staying at any Viajero hostel in Peru who wish to book at another Viajero within the same country.
- Room Types: Dorms and privates
- Booking Dates: 08/30/2024 – 10/10/2024
- Travel Dates: 08/30/2024 – 10/10/2024
- Channels: Website
- Code: VUELVEVK
- Conditions: Direct payment at the hostel. The reservation must be guaranteed with a credit card. The cancellation and no-show policy will follow the Base Rate of each property.
**Not combinable with other promotions**
C.) Guatapé Opening Promo
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Booking Dates: 26/07/2024 – 31/10/2024
- Travel Dates: 26/07/2024 – 31/10/2024
- Channels: Website
- Restrictions: The promotion will not be available on the weekend of October 18th and 19th. The cancellation and no-show policy will follow the same rules as the Base Rate for each property.
**Not combinable with other promotions**
D.) Sale Holidays With Viajero
- Code: PUENTEVIAJERO
- Discount:20% off on your stay.
- Conditions:The cancellation and no-show policy will be the same as the Base Rate policy for each property.
- Restrictions: Minimum stay of 2 nights.
- Holidays: May (10 - 12) / June (31- 02) (07 - 09) (28 -30) / August (16 - 18) / October (11 - 13) / November (01 - 03) (08 - 010)
- Purchase dates: 26/04/2024 - 11/11/2024
- Travel Dates:10/05/2024 - 11/11/2024
- Room types:Applies to all Dorms and Private rooms.
- Channels: Website.
- Hostel: Bogotá - Cartagena - Santa Marta - Tayrona - Salento - San Andrés - Cali - Medellín.
**Not combinable with other promotions**
E.) Last minute sale Viajero Quito
- Discount:15% off
- Purchase Dates: 27/03/24 - 31/12/24
- Travel Dates: 27/03/24 - 31/12/24
- Room Types:Applies to dormitories and private rooms.
- Channels: Direct.
- Hostels: Quito.
- Conditions: Available with booking 2 days before the check in.
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate of each property.
**Not combinable with other promotions**
F.) Latimpacto Promotion
- Promocode: VIAJEROLATIMPACTO
- Hostel: Oaxaca
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Booking Dates: 22/08/2024 – 12/09/2024
- Travel Dates:22/08/2024 – 12/09/2024
- Channels:Website
**Not combinable with other promotions**
G.) Calafate Opening Promotion
- Discntount: 15% off
- Room Types: Dormitories and private rooms
- Booking Dates: 30/08/2024 – 20/12/2024
- Travel Dates: 30/08/2024 – 20/12/2024
- Hostels: Calafate
- Channels: Website
- Conditions:The cancellation and no-show policy will be the same as the Base Rate policy of each property.
**Not combinable with other promotions**
H.) Track it Up Promotion
- Promocode: VIAJEROTIU
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Purchase Dates: 08/16/2024 – 10/01/2024
- Travel Dates: 08/16/2024 – 10/20/2024
- Channels: Website
- Hostels: All Viajero properties in Mexico
- Conditions: The cancellation and no-show policy will be the same as the Base Rate for each property.
**Not combinable with other promotions**
I.) 4x3 Sale in Viajero Cusco
- Only valid at the Cusco hostel, in shared dorms.
- Restrictions: Minimum stay of 4 consecutive nights at the same hostel from the initial purchase.
- Room Types: Dorms
- Booking Dates: 30/08/2024 – 10/10/2024
- Travel Dates: 30/08/2024 – 10/10/2024
- Channels: Website
- Code: PROMO4X3
- Conditions: Payment must be made directly at the hostel. The reservation must be guaranteed with a credit card. The cancellation and no-show policy will be the same as the Base Rate of each property.
- The discount will only be applied at check-in; at the time of booking, the total for all four nights will be shown, but only three will be charged.
- If you wish to extend your stay after applying this promotion, you will need to pay the full price for the additional nights.
**Not combinable with other promotions**
J.) Viajero Hostels & Paramo
- Discount: 13% off
- Code: PARAMOVH
- Restrictions: For some high-demand dates, a minimum stay of 2 to 3 nights may be required
- Hostels: Entire chain, except LIMA
- Room types: Applies to dormitories and/or private rooms
- Purchase dates: 26/04/2024 – 30/09/2024
- Travel dates: 26/04/2024 – 30/09/2024
- Channels: Direct - Website
- Terms: The payment, cancellation, and no-show policy will be the same as the base rate policy for each property.
**Not combinable with other promotions**
K.) Sale Concerts in Bogotá
- Code: LIVEVIAJERO
- Discount: 15% off in your stay + 10% off Food & Beverages
- Purchase Dates: 26/04/2024 – 20/12/2024
- Travel Dates: 30/04/2024 – 20/12/2024
- Room Types: Applies to dormitories and private rooms.
- Channels: Website.
- Link: https://hotels.cloudbeds.com/es/reservation/nMzuOB#promo=LIVEVIAJERO&checkin=2024-04-29&checkout=2024-04-30
- Hostels: Bogotá.
- Restrictions: At the time of check-in, the concert ticket must be presented to apply the discount, and the dates must match. The cancellation and no-show policy will be the same as the Base Rate policy for each property.
**Not combinable with other promotions**
L.) Puerto Escondido Opening Promo
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Booking Dates: 07/26/2024 – 08/31/2024
- Travel Dates: 07/26/2024 – 09/30/2024
- Channels: Website
- Hostels: Puerto Escondido
- Restrictions:The cancellation and no-show policy will follow the Base Rate policy of each property.
**Not combinable with other promotions**
M.) H2H Viajero Colombia
- Discount: Stay 2 nights and Traveler gifts you the third night
- Hostels: Colombia
- Restrictions: Minimum stay of 3 consecutive nights in the same hostel
- Room Types: Only in dormitories
- Purchase Dates: 29/04/2024 – 19/12/2024
- Travel Dates: 29/04/2024 – 19/12/2024
- Channels: Website
- Promo code: Code provided by reception. (This will depend on the hostel that is hosting the guest)
- Conditions: The discount will only be reflected at the time of check-in, meaning that when making the reservation, the total for the 3 nights will appear, but only 2 nights will be charged. The cancellation and no-show policy will be the same as the base rate of each property.
*The discount will be applied only at the time of check-in; that is, when making the reservation, the total for the three nights will be displayed, but only two nights will be charged.
*It is important to note that when booking 4 nights or more, only one night will be free.
*If you wish to extend the reservation after applying this promotion, the full amount of the additional nights must be paid.
**Not combinable with other promotions**
N.) ISIC Sale
- Code: ISICVIAJA
- Discount: 15%
- Purchase Dates: 01/02/204 - 26/12/2024
- Travel Dates: 01/02/2024 - 26/12/2024
- Room Types: Dormitories and private rooms.
- Channels: Web Page
- Hostels: Lima- Paracas - Cusco - Huacachina
- Restrictions: Direct payment at the Hostel, you must guarantee with a TC. The cancellation and no-show policy will be the same as the Base Rate of each property.
**Not combinable with other promotions**
P.) 3x2 Sale in Viajero Peru
- Only valid at hostels in Peru (Lima - Paracas - Huacachina), in shared dorms.
- Restrictions: Minimum stay of 3 consecutive nights at the same hostel from the initial purchase.
- Room Types: Dorms
- Booking Dates:30/08/2024 – 10/10/2024
- Travel Dates: 30/08/2024 – 10/10/2024
- Channels: Website
- Code: PROMO3X2
- Conditions: Payment must be made directly at the hostel. The reservation must be guaranteed with a credit card. The cancellation and no-show policy will be the same as the Base Rate of each property.
- The discount will only be applied at check-in; at the time of booking, the total for all three nights will be shown, but only two will be charged.
- If you wish to extend your stay after applying this promotion, you will need to pay the full price for the additional nights.
**Not combinable with other promotions**
Q.) Promo Viajero Hostels & Cordillera Festival 2024
- Discount:10% off
- Code: VIAJEROCORDILLERA
- Restrictions: Applicable only to ticket holders of the Cordillera Festival 2024
- Hostels: Colombia (9 hostels) – Peru (4 hostels)
- Room Types: Applies to dorms and/or private rooms
- Purchase Dates: 08/14/2024 – 09/30/2024
- Travel Dates: 09/01/2024 – 09/30/2024
- Channels: Direct - website
- Conditions: Direct payment at the Hostel, must be guaranteed with a credit card. The cancellation and no-show policy will follow the Base Rate of each property.
**Non combinable with other promotions**
R.) Terms and Conditions for the Viajero Takes You to Cordillera Contest
- Discount: 100% off
- Room Types: Private
- Reservation Dates: 48 hours after the winner is announced
- Nights: September 13, 2024 or September 14, 2024
- Conditions:A 100% discount will be granted for one (1) private room to each of the winners. The winner must send the proof of the prize to reservas@viajerohostels.com indicating the night they will book (September 13 or 14).
- Festival Tickets:The first winner will have the option to choose the festival ticket for either Saturday or Sunday. The second winner will receive the ticket for the remaining day.
**Not combinable with other promotions
S.) Fall Vibes Miami
- Discount: 25% off
- Room Types: Dormitories and private rooms
- Purchase Dates: 09/13/2024 – 10/31/2024
- Travel Dates: 09/13/2024 – 12/22/2024
- Hostels: Miami
- Channels: Website
- Restrictions: The cancellation and no-show policy will follow the same rules as the Base Rate for each property.
**Not combinable with other promotions**
T.) Sale Guarda & Viaja
- Code: Guarda&viaja
- Discount: 15% OFF
- Purchase Dates: 20/05/204 -31/12/2024
- Travel Dates: 20/05/2024 - 31/12/2024
- Room Types: Dormitories and private rooms.
- Hostels: Quito.
- Conditions: This applies only to people who have stored their luggage at Viajero Quito.
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate of each property.
**Not combinable with other promotions**
U.) Promotion Duvan Tyrona
- Promocode: DUVANTAYRONA
- Discount: 20% off
- Room Types: Dormitories and private rooms
- Purchase Dates: 18/06/2024 – 31/07/2024
- Travel Dates: 18/06/2024 – 31/07/2024
- Channels: Website
- Hostels: Tayrona
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate for each property.
**Not combinable with other promotions**
V.) Promotion Julianav
- Promocode: JULIANAV
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Purchase Dates: 01/06/2024 – 31/07/2024
- Travel Dates: 01/06/2024 – 31/07/2024
- Channels: Website
- Hostels: Bogotá, Medellín, Guatapé, Cali, Salento, Cartagena, San Andrés, Santa Marta, Tayrona, CMDX, Oaxaca, Sayulita
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate for each property.
**Not combinable with other promotions**
W.) Viajero Arequipa Opening Promotion
- Discount: 15% off
- Room Types: Dorms and Private Rooms
- Booking Dates: 09/09/2024 – 31/10/2024
- Travel Dates: 09/09/2024 – 30/11/2024
- Channels: Website
- Hostels: Arequipa
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate of each property.
**Not combinable with other promotions**
X.) PROMOCODE PRIDEVIAJERO
- Promocode: PRIDEVIAJERO
- Discount: 15% off
- Room Types: Dormitories and private rooms
- Purchase Dates: 06/14/2024 – 07/31/2024
- Travel Dates: 06/14/2024 – 07/31/2024
- Channels: Website
- Hostels: Sayulita, Oaxaca, Mexico City (CDMX)
- Restrictions: The cancellation and no-show policy will be the same as the Base Rate of each property.
**Not combinable with other promotions**
Y.) Viajero logo tattoo = Lifetime discount on Viajero chain
- Discount:20% on accommodation and 20% on Food and Beverages.
- Hostels:All the Hostels of the Viajero Chain
- Room types: Shared dormitories and private rooms of the entire chain apply.
- Restaurants and Bars: This applies to all restaurants and bars managed and owned by Viajero Hostels.
- Booking and travel dates: You can book at any time and stay on any date of stay.
- Conditions and form of redemption:
- The cancellation or modification policies will be subject to the rate of each Hostel at the time of the travel date.
- If you book a private room for two or more people, the discount will only apply to the room where the person with the tattoo is.
- Applies for any season of the year.
- Applies only for reservations made through the WEB page.
- The discount applies only to the person who has the tattoo and is personal and non-transferable.
- The tattoo must be in a visible part (must be shown at reception)
- For accommodation, the discount will be made once the person shows the tattoo at the time of arrival to the receptionist on duty.
- For food and drinks, you will have to show the tattoo to the cashier. In the case of ordering in a restaurant with table service, you must previously inform the waiter that your account is separate and that you have the Viajero tattoo so that the discount is personal. You must do so to be redeemed to the general account if you go with two or more people.