1. INTRODUCTION

VIAJERO HOSTELS makes the website https://www.viajerohostels.com/es/ available to users, through which access to and use of various services are provided.

In this regard, VIAJERO HOSTELS presents this Cookie Use Policy for the purpose of informing users, in a clear and detailed manner, about the use, processing, and purpose of the cookies implemented on the website, in compliance with the applicable regulations on personal data protection and digital regulation in force in the countries where VIAJERO HOSTELS operates.

2. DEFINITIONS, TYPES, AND CATEGORIES OF COOKIES USED

COOKIES: Cookies are small files or pieces of information stored in the user’s browser when visiting a website. Their main purpose is to allow the website to recognize the user during subsequent visits, facilitating navigation and improving the user experience.

Cookies may store technical, functional, or statistical information, including:

* Data required for the proper operation of the website.

* User browsing preferences.

* Content personalization.

* Website usage metrics and statistics.

* Information about the user’s interaction with the website.

* Integration with social media platforms or other external services.

The purpose of cookies is to adapt content and facilitate the use of the website based on the user’s browsing profile and frequency of visits.

Cookies are automatically generated or updated on the user’s device or browser when the user accesses the VIAJERO HOSTELS website. This makes it possible to monitor website usage and, in some cases, personalize the user experience based on the information collected.

It is important to clarify that:

* Cookies may only be read by the website that created them or by third parties expressly authorized by VIAJERO HOSTELS. They do not allow access to personal information stored on the user’s device, except for information voluntarily provided by the user while browsing or interacting with the website.

The information collected through cookies will be processed by VIAJERO HOSTELS in accordance with the purposes described in this Cookie Use Policy and any subsequent updates.

There are different types of cookies, which may be classified according to who created them, how long they remain active, and their purpose.

2.1. MOST COMMON COOKIES

These are strictly necessary cookies. They are essential for the operation of the website and do not require prior consent.

2.1.1. Identification or authentication cookies (session cookies only)

These are temporary cookies that make it possible to identify the user during the same browsing session. They are stored only while the browser remains open and are automatically deleted when the browser is closed.

A session is understood as the period of time from the moment the user enters the website until the user closes the browser tab or the browser itself.

2.1.2. Functionality, experience personalization, or user preference cookies

These cookies remember actions or preferences selected by the user on the website in order to facilitate navigation during future visits.

For example, they may remember items added to a shopping cart, previously selected settings, or interactions that improve the user experience, such as language, currency, destination viewed, and/or hostel visited, among others.

2.1.3. Security cookies

These cookies are used to detect unauthorized access attempts, authentication errors, or potential misuse of the website.

For example, they may identify failed login attempts, establish security controls, and protect the integrity of the platform and user information in order to prevent fraud, protect reservations, and prevent automated access.

2.1.4. Multimedia playback cookies

These cookies support the proper operation of audiovisual content on the website by enabling audio and video playback and remembering basic media player settings.

2.2. COOKIES ACCORDING TO THE ENTITY MANAGING THEM

2.2.1. First-party cookies

These are cookies sent to the user’s device or terminal from equipment or a domain managed directly by VIAJERO HOSTELS, in its capacity as the publisher of the website, and through which the service or content requested by the user is provided.

2.2.2. Third-party cookies

These are cookies sent to the user’s device or terminal from equipment or a domain that is not managed by VIAJERO HOSTELS, but by an external entity that processes the information collected through such cookies in accordance with its own purposes and applicable policies.

2.3. COOKIES ACCORDING TO HOW LONG THEY REMAIN ACTIVE

2.3.1. Session cookies

These are temporary cookies designed to collect and store information only while the user is browsing the website. They are automatically deleted when the browser is closed.

2.3.2. Persistent cookies

These are cookies whose data remain stored on the user’s device and may be accessed or processed for a specific period determined by the party responsible for the cookie. This period may range from a few minutes to several years.

2.4. COOKIES ACCORDING TO THEIR PURPOSE

2.4.1. Analytics, traffic measurement, and behavior cookies

These cookies, whether processed by VIAJERO HOSTELS or authorized third parties, make it possible to collect statistical information about users’ interactions with the website for the purpose of measuring performance, analyzing browsing patterns, and improving the user experience and the services offered.

For this purpose, browsing behavior on the website is analyzed in order to optimize content, features, and services.

2.4.2. Advertising or marketing cookies

These cookies make it possible to manage any advertising spaces included on the website as efficiently as possible by adjusting aspects such as the frequency with which advertisements are displayed or the content shown, based on criteria associated with the user’s browsing activity.

Their purpose is to optimize the delivery of advertising content and, in some cases, measure the user’s interaction with advertising spaces or widgets enabled on the website.

3. PURPOSE OF USING COOKIES

VIAJERO HOSTELS informs users that the cookies used on the website are intended to analyze users’ behavior and browsing habits in order to evaluate, design, and implement marketing and service improvement strategies aimed at optimizing the user experience and website performance.

Cookies are also used for website operation, security, reservations, marketing analytics, personalization, and the measurement of digital campaigns.

The information obtained through cookies is general in nature and, in most cases, does not allow the user to be directly identified. Therefore, it is not associated with an identified or identifiable natural person.

If VIAJERO HOSTELS collects data that may be considered personal data, it will ensure compliance with the applicable regulations by informing the data subject in advance and obtaining their freely given, prior, express, and informed consent in accordance with current legal requirements.

In such circumstances, VIAJERO HOSTELS will comply with the applicable regulations and apply the governing principles for the processing of personal data, including legality, purpose limitation, freedom, accuracy or quality, transparency, restricted access and circulation, security, and confidentiality.

VIAJERO HOSTELS will also comply with the provisions of its Personal Data Processing Policy, which is available for public consultation on the VIAJERO HOSTELS website.

4. DISABLING COOKIES

Users may disable or reject the use of cookies on the VIAJERO HOSTELS website without being prevented from browsing the website.

However, disabling certain cookies may affect some website features, personalization options, or website performance measurement.

The information collected through cookies, particularly information related to usage analysis, interaction, and the effectiveness of content or advertising, allows VIAJERO HOSTELS to improve its services, optimize the user experience, and support the sustainability of the content and features offered through the website.

Users may disable the installation and use of cookies at any time through their browser settings. To do so, they must follow the applicable procedure for the browser they use, as described below:

* Edge: Tools → Internet Options → Privacy → Settings. For more information, users may consult Microsoft Support or the browser’s help section.

* Mozilla Firefox: Menu → Settings/Options → Privacy & Security → History → Custom Settings. For more information, users may consult Mozilla Support or the browser’s help section.

* Google Chrome: Settings → Privacy and Security → Site Settings → Cookies and Site Data. For more information, users may consult Google Support or the browser’s help section.

* Safari: Preferences → Privacy → Cookies and Website Data. For more information, users may consult Apple Support or the browser’s help section.

5. COOKIE SETTINGS

The user’s use of and navigation through the website constitutes the user’s freely given, express, and informed acceptance of the use of cookies in accordance with the terms and conditions established in this Policy.

The acceptance of optional cookies will be obtained through the consent management tools implemented on the website.

This is without prejudice to the user’s right to configure, reject, disable, or delete cookies at any time through their browser settings or other tools made available for this purpose.

6. DURATION OF COOKIES IN USERS’ BROWSERS

The first-party cookies implemented by VIAJERO HOSTELS have a duration limited to the browsing session. This means that they will remain active only until the user closes the browser or leaves the website, whichever occurs first.

Third-party cookies used on the website may remain active for different periods depending on their nature and purpose. Their duration may range from one (1) to three (3) years from the user’s first interaction with the website, unless the user deletes them earlier through their browser settings or cookie management tools.

7. EFFECTIVE DATE, POLICY UPDATES, AND DATA CONTROLLER

This Policy becomes effective on the date of its publication.

Because websites are dynamic and may incorporate new content, tools, or features, VIAJERO HOSTELS reserves the right to amend, update, or supplement this Policy at any time.

If substantial changes are made to the Policy, VIAJERO HOSTELS will publish a visible notice on the website so that users may review the changes, particularly those related to the types of cookies used or the purposes for which they are used.

Users with questions, comments, or concerns regarding the use of cookies or any other matter addressed in this Policy may contact VIAJERO HOSTELS at the following email address:

[servicioalcliente@viajerohostels.com](mailto:servicioalcliente@viajerohostels.com)

IDENTIFICATION OF THE DATA CONTROLLERS

* VIAJERO HOSTELS BUENOS AIRES S.A.U.

* City and country: Buenos Aires, Argentina.

* Tax ID: 30716083620.

* EL VIAJERO HOSTELS S.A.S.

* City and country: Bogotá D.C., Colombia.

* Tax ID: 900.375.454-4.

* EL VIAJERO HOSTELS S.A.

* City and country: San José, Costa Rica.

* Tax ID: 3-101-751636.

* VIAJERO HOSTELS ECUADOR S.A.

* City and country: Quito, Ecuador.

* Tax ID: 1792763916001.

* VIAJERO HOTELS MX S.A.P.I. DE C.V.

* City and country: Mexico City, Mexico.

* Tax ID: VHM2104121TA.

* VIAJERO HOSTELS PANAMA S.A.

* City and country: Panama City, Panama.

* Tax ID: 155761921.

* KOKO BARRANCO S.A.C.

* City and country: Lima, Peru.

* Tax ID: 20604440565.

* DOWN TOWN HOSTEL S.R.L. / BYB EL VIAJERO HOSTEL S.R.L. / COLONIA HOSTEL S.R.L.

* Cities and country listed in the document: Montevideo, Uruguay; Colonia, Uruguay.

* Tax IDs, in the order presented in the document: 216397290011 / 216189500017 / 216885070010.

* VIAJERO HOSTELS US CORP.

* City, state, and country: Miami, Florida, United States.

* Tax ID: 85-3044544.