FAQ

At most of our hostels, check-in is from 3:00 p.m. and check-out is before 11:00 a.m. (please check the schedule for your specific destination). If you arrive earlier or leave later, you can store your luggage—some locations may charge a fee—and enjoy the common areas.

Most of our receptions operate 24/7, so there will always be someone to welcome you. If you’re arriving late at night, please let us know in advance.

They depend on the rate you choose (Flexible or Non-Refundable). Check your confirmation to review the terms, and manage any changes or cancellations through the same channel where you made your booking.

No. Our hostels are for guests 18+ only, both in private and shared rooms. A valid ID is required at check-in.

Yes, at most of our locations. Pets are only allowed in private rooms for an additional fee. We recommend contacting your destination before booking.

It depends on your rate. Some include it and others don’t. If you didn’t add it, you can purchase it directly at the hostel.

Most of our hostels have a fully equipped kitchen. Some locations with a restaurant may have restrictions—please check the details for your destination.

Yes, in private rooms.

In shared dorms, you can bring your own or rent one at reception.

Outside alcoholic beverages are not allowed. You can enjoy our bars with affordable prices. As for food, most locations have a restaurant and, where available, a guest kitchen for preparing your own meals.

We offer free Wi-Fi at all our locations. In urban destinations, the connection is ideal for working; in remote locations, it may be more limited due to local infrastructure.