Probably what travelers ask will solve your doubts too
My credit card wasn't charged. So when is it going to be charged?
You can make the payment for your stay once you arrive to check in at the reception of each hostel. You can make the payment in cash, debit, or credit card. However, you should review the policies and conditions of the hostel where you will be staying; there are variations depending on the destination.
Remember that the hostel can charge your card before your arrival or if you cancel outside the allowed time or do not show up at the hostel.
I need to make a modification or cancellation of my reservation. What do I do?
If you made your reservation directly through our website or WhatsApp, you must review the time allowed to make changes or cancellations to your reservation. Each Viajero Hostels destination has its policies. If you are still on time, contact the hostel reception, and they will gladly help you make the necessary changes. If you made your reservation through Booking, Hostel World, Expedia, or any other digital platform, you must complete the modification or cancellation directly with the platform.
How do I contact a hostel to make a change to my reservation?
Enter this link dwhere you will find the number and link to Whatsapp of each destination.
You can get in direct contact with our booking agent to help you make a quote. Write an email to cgarzon@viajerohostels.com o not forget to include the travel dates, the destination you want to travel to and the number of people staying at the propery.
Do you have private rooms in your hostels?
Of course, in all our hostels, we have shared rooms with bunk beds where you can meet people from all over the world, but we also have private rooms if you want a little more privacy during your trip.
I am traveling with a group of several people. We want to stay in the same room, what should we do?
If you are traveling in a group, we recommend you book our group bedrooms to guarantee 100% privacy for your entire group if you prefer not to share a room with someone else. If you book single beds, we will do our best so that you can all stay together. You can contact the reception of the destination you will travel to make the request. Remember that it depends if there is availability.
Can I leave my luggage at the hostel before check-in or after check-out?
Of course, all our hostels have a luggage room where you can leave your stuff.
Do you have a shuttle service from the airport to the hostel?
We offer a private transport service, and its price varies depending on the destination. If you contact reception at least 48 hours in advance, they can help you find transport that will wait for you at the airport.
How can I apply to work or volunteer at Viajero Hostels?
If you are passionate about traveling and meeting new people, you can click on this link to apply to work with us.
Are hostels at Viajero Hostels suitable for children?
Although we would love to receive children in our destinations, we are a chain of hostels for adults. Remember that you must be 18 years old to stay at a Viajero Hostels destination.
If you have more questions contact our hostels.