Viajero GO is your gateway to exclusive benefits, authentic experiences, and real connections in every destination.
A program designed for you to travel in style, save more, and live every moment to the fullest.
If you've already stayed with us, if you're planning your next destination, and if Viajero feels like home, now is the time to receive the rewards you deserve.
As you travel with Viajero, you unlock new levels.
Each level is reached by accumulating nights stayed or visiting different Viajero hostels across our destinations. The more you explore, the more perks and rewards you unlock throughout the Viajero network.
1. What is Viajero GO?
Viajero GO is the loyalty program of Viajero Hostels, part of an international network of hostels and experiences that connects travelers around the world.
With a free membership, travelers can access exclusive benefits at Viajero hostels and selected properties within the AKIN network.
2. Program Registration
Travelers can register for the Viajero GO program through the following official link:
https://viajero.akintravel.com/en/login
Registration in the program is free of charge.
By creating an account and accepting these terms and conditions, the user automatically becomes part of the program at the initial Tourist level.
Each member must register with valid personal information and keep their data updated.
3. Program Tier Structure
The Viajero GO program features five progressive tiers that reflect the traveler’s experience within the Viajero hostel network.
The program tiers are:
Each tier includes the benefits corresponding to that level as well as the benefits of all previous tiers.
4. Requirements to Reach Each Tier
Program members may advance to a new tier by meeting any of the criteria established for each category.
Tourist
The Tourist level corresponds to the initial program tier and is automatically assigned upon registration in Viajero GO.
Backpacker
The Backpacker level is reached by fulfilling any of the following requirements:
Explorer
The Explorer level is reached by fulfilling any of the following requirements:
Nomad
The Nomad level is reached by fulfilling any of the following requirements:
Viajero
The Viajero level is reached by fulfilling any of the following requirements:
5. Program Progression
Program members advance to a new tier by fulfilling any of the criteria defined for that category.
Tier upgrades occur automatically once any of the established requirements for the corresponding tier are met.
6. Eligible Nights
For the purposes of the program, eligible nights correspond to completed reservations at Viajero hostels.
Nights will be counted under the following conditions:
Reservations made through OTAs or other third-party channels will not be eligible for accumulation within the program.
7. Recognition of Previous Reservations
At the time of registering for the program, Viajero may recognize reservations made during the previous twelve (12) months, even if they were made through OTAs or other distribution channels.
These reservations may be added to the user’s profile provided that they can be verified in Viajero’s reservation management system and that they were made using the same email address used to register for the loyalty program.
This recognition applies only at the time of the initial registration in the program.
8. Visited Hostels
For a hostel to be considered visited, the member must have completed at least one night of reservation at that property.
Cancelled reservations, no-shows, or stays that were not completed will not be eligible for accumulation within the program.
9. Tier Validity
The tier achieved within the Viajero GO program will remain valid for one (1) calendar year from the moment the member reaches that tier.
To maintain their tier within the program, the member must register at least one (1) completed stay at a Viajero hostel during the validity period.
If no activity is recorded during this period, the member’s account will reset to the Tourist level.
10. Program Benefits
Members may access benefits depending on their tier.
The availability of benefits may vary depending on the destination, season, and operational conditions of each hostel.
Discount on Direct Reservations
| Tier | Benefit |
|---|---|
| Tourist | 15% discount |
| Backpacker | 15% discount |
| Explorer | 20% discount |
| Nomad | 20% discount |
| Viajero | 25% discount |
Discounts apply only to reservations made through Viajero direct channels.
They do not apply to reservations made through OTAs or third-party channels and cannot be combined with other promotions or campaigns.
Early Check-in and Late Check-out
Early check-in and late check-out benefits are subject to operational availability and must be requested directly at reception.
| Tier | Benefit |
|---|---|
| Backpacker | Early check-in |
| Explorer | Priority early check-in / late check-out |
| Nomad | Priority early check-in / late check-out |
| Viajero | Early check-in and late check-out |
These benefits are not guaranteed and may not apply during high occupancy periods or special seasons.
Free Towel
Members of the Backpacker, Explorer, Nomad, and Viajero tiers may access towel use free of charge during their stay, subject to destination availability.
This benefit applies only to towel use during the stay and does not imply permanent delivery of the product.
Availability may vary depending on the room type booked and hostel operational policies.
Room Upgrade
Upgrades are subject to availability and are assigned only at check-in.
| Tier | Benefit |
|---|---|
| Explorer | Upgrade within the same category |
| Nomad | Upgrade to a higher category |
| Viajero | Upgrade to a higher category |
Upgrades may be limited during high season or high occupancy periods.
Exclusive Merch
Members of the Viajero tier may receive exclusive program merchandise, subject to availability.
The type of product, design, and availability depend on the destination and available stock.
The value of the product delivered as part of this benefit will not exceed USD $25.
Merch is non-transferable and cannot be exchanged for cash.
Free Breakfast
Members of the Viajero tier may access free breakfast when:
The benefit corresponds to a breakfast defined by each hostel and does not apply to the entire menu. Included options may vary by destination and must be confirmed directly at the hostel.
The benefit includes a maximum of 7 breakfasts per guest per stay, regardless of the number of nights booked.
11. Application of Benefits
Viajero GO program benefits apply exclusively to the account holder and reservation holder.
Unless expressly stated, benefits:
The member must be present during the stay to use program benefits.
For reservations including more than one guest, the benefits and activity accumulation within Viajero GO apply only to the member identified as the reservation holder.
If other guests included in the reservation are also members of the program, they may request the registration of their own stay in their account, subject to hostel verification. Once registered, these members may accumulate activity and access benefits according to their membership tier.
12. Referral Program
Viajero GO members may invite other travelers to register in the program through a personal referral link or code.
When a new user registers using that link or code and completes their first stay at a participating hostel within the AKIN network, both the referring member and the new user will receive 100 AKIN points.
Points will be credited once the new user’s stay has been completed, meaning after check-out.
This benefit is subject to the following conditions:
Viajero may invalidate or cancel the allocation of points if it detects:
13. Misuse of the Program
Viajero may suspend or cancel a member’s participation in the program in cases of:
14. Program Application
Viajero GO benefits apply at participating hostels within the Viajero network.
Final validation of each benefit corresponds to the hostel team at the destination, according to operational availability.
Additional Program Provisions
15. Program Modifications
Viajero may modify, update, or adjust the conditions of the Viajero GO program at any time, including its:
Any modification will be communicated through Viajero’s official channels and will take effect upon publication.
16. Program Cancellation
Viajero reserves the right to suspend or cancel the Viajero GO program, in whole or in part, at any time.
In case of cancellation, existing benefits or conditions may remain in effect for the period that Viajero considers reasonable for the program’s closure.
17. Limitation of Liability
Viajero will not be responsible for:
Program benefits are subject to availability, operational conditions, and compliance with the policies of each property.
18. Membership Cancellation
The user may request the cancellation of their membership at any time through the “Contact Us” button available in the app.
The support team will handle the request and respond directly to the user.
Cancelling the membership implies the loss of all benefits associated with the program.
19. Minimum Participation Age
Participation in the Viajero GO program is available only to individuals over eighteen (18) years of age.
If a minor stays at a Viajero hostel, their stay may be associated with the reservation of a responsible adult but will not generate an individual account within the loyalty program.
